||TO CHECK YOUR ACCOUNT
This service enables you to view the current status of your tuition account with FACTS Management Company.
- Click the My Payment Plan link
- Contact FACTS at 800.863.2287 if you require further assistance
What is FACTS?
FACTS: A Nelnet Company is the nation’s leading provider of tuition
payment plans. FACTS helps families manage costs through monthly tuition
payments, while improving a school’s financial stability. To learn more about
the history of FACTS, please go to www.factsmgt.com.
What if I sign up for FACTS before I get my financial aid award?
If you sign up for FACTS before you receive your financial aid award, you will
be enrolled in the regular payment plan. When your financial aid is awarded to
your account, it will then reduce your balance or inactivate your plan. Your
plan will only be inactivated if your financial aid covers your entire tuition,
fees and any bookstore charges. Once you
sign up for one of the FACTS plans, you must request with the Glen Oaks
Cashier’s Office that your plan be terminated so you may enroll in the
appropriate FACTS plan. This can be done through the last day to enroll. The
last date to enroll for any FACTS plan can be found on the FACTS brochure or on
our website. However, the $25 non-refundable enrollment fee will be
charged for the second payment plan activation.
Can I cancel my payment plan?
You may request that your FACTS plan be terminated if you are going to
re-enroll in another plan or your charges have been paid in full. This has to
be done by the Glen Oaks Cashier’s Office. You cannot cancel your own payment
plan for any reason. Your plan will automatically inactivate upon full payment of
your tuition, fees, and book charges.
What if I don’t have a checking account, savings account,
or a credit card but need to register for FACTS?
Because a checking account, savings account, or a credit card is required
to use FACTS, you will need to work with one of the many local banks or credit
unions in our region to set up an account. Information from some banks will also be
available outside The Oaks Store.
What if I register online but don’t want to pay with a credit card or
sign up for FACTS?
If you register for classes online but would like to pay with cash, check
or a money order, you have 48 hours from the time of registration to make a
payment in person at The Oaks Store. By calling 269-294-4304, you may make a
payment over the phone. The Oaks Store accepts American Express, Discover,
Mastercard, and Visa both in person and online. If you would like to pay online
with a credit card or debit card, you may do so by signing into your GO-zone
account, clicking on Student Payment Information, and clicking on e-cashier
payment plan. You will be given an option to pay in full. If we don’t
receive your payment within 48 hours, you will be withdrawn from your classes.
I don’t want to wait to receive my financial aid award from GOCC before
registering for classes. What do I do?
If you register for classes before GOCC has prepared your financial aid
award, you will need to sign up for the regular FACTS Payment Plan. This
means that the non-refundable FACTS enrollment fee of $25 will be charged. It is
the student’s responsibility to contact the Glen Oaks Cashier’s Office when
they are aware of this change.
I have registered for classes and signed up for FACTS, but
now I need to add another class or drop a class. What do I do?
Simply complete the add/drop process as you would normally do online or in
person. Your information will automatically be updated with FACTS for Glen Oaks
Community College. FACTS will then adjust your payment amount based on the
class changes you’ve made and send you an email outlining the new payment
total. It is the student’s responsibility to check their FACTS account to verify
the account changes have been updated.
I have a scholarship that will pay all of my tuition and
fees for this semester. Do I still have to sign up for FACTS?
Yes. All GOCC students who receive financial aid, including
scholarships, must sign up for FACTS. As long as you have received your award
package from GOCC by the time you register for classes, you will be signed up
with the FACTS Pending Aid Plan. You will
not be charged any enrollment fee if your scholarship and other aid cover your
entire tuition and fee amount.
My employer will be paying for my tuition and fees. They
haven’t turned in the Third Party Payment Authorization yet, but I need to
register for classes. What should I do?
You may pay by cash, check or credit card, enroll in the FACTS Payment Plan
or work out a reimbursement with your employer. Please note: If you choose to enroll in the FACTS Payment
Plan, you will be charged the $25.00 non-refundable enrollment fee.
My financial aid award has been finalized,
and it does not cover the full tuition and fee amount. Is there any way I
can pay the balance in full so I don’t get charged the $25 enrollment fee?
Yes. If you have partial financial aid, you will be signed up for the
FACTS Pending Aid Plan. When in this plan, if you pay the difference
between your GOCC costs and your financial aid, you will not be charged the $25
FACTS enrollment fee. This would need to be paid three business days before
your FACTS payment due date. Payments may be made at The Oaks Store.
I signed up for FACTS when I registered; however, I’ve now
changed my mind and want to pay the whole tuition and fee bill before my
monthly payments begin. Will my $25 FACTS enrollment fee be refunded?
No. Once you have registered for FACTS, the $25 fee is non-refundable.
I registered for classes and signed up for FACTS. Now, I
have decided that I won’t be attending school at all this semester and am
dropping all of my classes. Will my $25 FACTS enrollment fee be refunded?
No. Once you have registered for FACTS, the $25 fee is non-refundable.
I have monthly FACTS payments coming out of my checking
account, but I don’t have enough money in the account to cover this month’s
payment. What will happen?
FACTS will charge you a $30 fee each time the bank tells them there is not
enough money in the account. FACTS will present the tuition payment request to
your bank two more times for payment. Your bank may charge you additional fees
for each time it returns your check for insufficient funds. Check with your
bank regarding their specific fees and policies.
I signed up for FACTS last semester. Do I have to sign up
for it again if I want to use it this semester?
Yes. You must re-enroll in FACTS each semester that you register for
I lost my credit card and had to cancel it with the credit
card company. It was the card in which I was having monthly FACTS payments
charged. My credit card company has issued a new card to me with a new number.
What do I need to do?
Contact FACTS: A Nelnet Company at 866-441-4637 and speak to a Customer
Service Representative to update your account information.
I submitted my FAFSA a week ago. How can I check on the
status of my Financial Aid? You will need to check Web Advisor in your GO-zone
account and view My Documents to make sure the FAFSA has been received and
whether additional documents are required to be submitted. You will need to
look at your award letter to know the amount of monies received. Awards
are based on full time enrollment. If
you are planning to attend part time be aware that some awards are pro-rated.
I registered for classes before receiving my Financial Aid
award package. Since then, my Financial Aid award has come through, and all of
my tuition and fees will be paid through financial aid. I’m still being charged
the $25 FACTS enrollment fee. Why?
The $25 FACTS enrollment fee is non-refundable. If you choose to
register for classes and sign up for the FACTS plan before your financial aid
has been packaged, you will have to pay the enrollment fee with no
It’s after the 100% drop date, but I need to withdraw from
all my classes due to outside circumstances. Payments have already been taken
out of my bank account. How do I stop the payments when I’m no longer
enrolled in classes?
Because you are withdrawing from classes after the refund period for the
semester, you are still responsible for paying the full tuition and fee amount
for those classes. Full refunds are made only on classes that are dropped
before the 100% drop date published in the class schedule.
I signed up for classes early and have already made a monthly
payment. Now, due to outside circumstances, I won’t be able to attend
college this semester and have to drop all of my classes. It is before
the 100% refund period date. How do I get the money back for the monthly
payments I’ve already made?
Complete all of the proper procedures to drop your classes in the GO-zone
or by filling out a Drop and Add form and submitting it to The Registration Office
located in Student Services. This will change your status as a student with the
college. The College will contact FACTS of the changes you’ve made, and they will
adjust your account so the payments will stop. You should work directly with the
College Cashier for a refund of the tuition and fees that have been paid.
Please remember, the $25 enrollment fee is non-refundable.
My FACTS payments are coming out of my account on the 5th
of the month. Can I get this date changed to a different time of the
No. FACTS deducts all payments on the 5th of each month for the
monthly FACTS Payment Plan, and the 20th of each month for the FACTS
Pending Aid Plan.
How do I know if I’m a “third party pay”? If my
parents are paying, are they the third-party?
No, third parties may include employers, some veterans’ payment, and other
organizations such as Michigan Works. Personal arrangements with family
members or other personal contacts do not qualify as a “third party payment.”
When and what time will the funds be withdrawn
from my bank account?
FACTS specifies the date each payment will occur, but it is your financial
institution that determines the time of day the payment is debited. FACTS recommends
you check with your financial institution to determine how far in advance funds
should be deposited into your account to ensure the automatic payment
clears. If a payment date falls on a weekend or banking holiday, the
payment will be attempted the following business day. Please go online or see
The Oaks Store for a schedule of payment dates.
How will I be notified of my payment information?
Once your agreement is posted to the FACTS system, you will receive a
confirmation notification of your payment amount by e-mail or
letter. Payments will be processed until the total balance is paid in
full. The notification includes information needed to log on to My
Payment Plan. The notification also serves as a reminder that
a $25 non-refundable enrollment fee will be processed from the account
indicated on the agreement.
Can I pay by phone with FACTS?
In accordance with the Terms & Conditions of your FACTS agreement,
payments are processed electronically. FACTS does not accept payments by
What is the FACTS Access Code?
To help protect your privacy, FACTS asks the person responsible for the
payments to create an access code. If you should call into FACTS inquiring
about your FACTS agreement or inquire online through My Payment Plan,
you will be required to verify your FACTS Access Code. If you do not
create an access code on your FACTS agreement, one will be randomly assigned to
you. Your FACTS Access Code will be identified on your FACTS Confirmation
Notification upon completion of sign up. Please remember to keep a copy of
your confirmation notification.
If payments are made automatically from my bank account or processed to
my credit card, does that mean FACTS or GOCC has direct access to my account?
No one other than your own
financial institution and you ever has access to your account. When you arrange
to have an automatic payment through FACTS, you have authorized a specific
payment amount to be paid on a specific date by your bank.
Will FACTS disclose my personal information to a third party?
No. FACTS acts as an agent for
institutions in administering their payment plans. It is the policy of FACTS to
protect all personal and financial information provided to us by all
participants. FACTS does not sell or share any non-public personal information
or client lists to any third party, except as agreed to by you, or as may be
necessary to complete a transaction in the ordinary course of business, or as
required under an applicable law.
Who do I contact with further questions?
You may call the Glen Oaks Cashier’s
Office at 269-294-4235 with any questions. You may also call The Oaks Store at