Other Services for Students

GOCC and MI Works! work together to prepare a skilled workforce

An arial view of Glen Oaks Community College

Today’s jobs require higher skills and more knowledge. Businesses compete globally, and they demand smart talented workers to maintain growth and expansion. Glen Oaks educational training programs are playing a key role in providing the education and in ensuring workers have these skills. Michigan Works! offers many resources to help job seekers explore occupations and salaries, research education and training opportunities, and find employment.

In St. Joseph County, the Michigan Works! Service Center is located at 16587 Enterprise Drive, Three Rivers, Michigan 49093. Hours are Monday through Friday from 8 am to 5 pm. A Michigan Works! representative is available on campus Tuesdays and Wednesdays from 11:00 am to 1:00 pm. Additional information and resources can be found at www.michiganworks14.org


Students, staff and visitors are all expected to park in the lot west of the building. Parking spaces close to the building are limited and require special permits (issued to students who are permanently or temporarily disabled, senior citizens and the Board of Trustees). For a handicapped permit, a doctor’s statement is required. Limited time permits and temporary handicapped permits are available. Applications (requiring driver’s license and vehicle registration) and the permits may be obtained from the GOCC Human Resources Coordinator. Students should not park in and block the circle drives at each end of the building. These are for bus traffic and emergency vehicles which may need close access to the building.


Learning Commons

The Learning Commons includes:

Hours are:

  • Monday – Thursday, 8 a.m. to 8 p.m.
  • Friday, 8 a.m. – 4 p.m.
  • Saturday, 9 a.m. – noon

Note: Hours may be reduced when classes are not in session and during the summer.

E.J. Shaheen Library
The E. J. Shaheen Library at the Glen Oaks Community College provides its patrons with print materials, online resources, web page access, guidance and instruction, and other services to support the college curriculum and to promote independent research and lifelong learning.

The Library is located on the second floor of the E wing in the northeast corner of the college.

The college computer lab is housed in the library and provides 19 workstations (PC). There is also one MAC available for use by students in specific academic programs. Microsoft Office programs and other curricular software can be found on library computers; homework can be completed on site. Wireless capability allows patrons to access electronic library resources from their own devices.

Areas for quiet and group study can be found around the library including study rooms, which may be requested by study groups, tutors and individuals.

The library contains over 38,000 print books, periodicals and newspapers, as well as electronic books, millions of full text periodical and newspaper articles from general and specialized databases, videos, anatomical models, puppets, etc. The majority of periodical and newspaper articles are available only electronically via various databases. While some of these resources are for library use only, the majority are shared with the community and with other institutions.

The Archive is a collection of historical material about the Glen Oaks Community College. Duplicate materials are housed in the library and available for perusal during library hours.

A male student and two female students sitting around a table in the library discussing a class.

The library web site provides 24/7 access on and off campus to the library catalog, electronic full text books and periodical and newspaper articles.

Current students, faculty and staff can access most of the online research databases from home using their GOCC ID. Instructions may be found on the website. Community members need to be on site for access to those databases not provided by the state-provided Michigan eLibrary which can be accessed via one’s Michigan driver’s license or ID card.

Patrons can print, fax, scan, photocopy, and have access to various A/V equipment. Color printing is available for a fee.

The library web page provides access to the library catalog, to electronic books, to newspaper and periodical articles via general and specialized (ex. nursing, automotive, etc.) databases, either by searching databases individually or by searching everything at once.

At the request of faculty and students, library staff provide orientations to the library and to research instruction (information literacy) in formal sessions and spontaneously to individuals and groups. They provide instruction in the use of print materials and in successful search techniques of online databases. They can assist with papers and citations and provide guidance in how to select, locate, evaluate and document research materials.

Current students, faculty and staff may acquire materials the library does not own via InterLibrary Loan through the statewide catalog, MeLCat, or nationwide through WorldCat. Library staff can assist patrons in finding and ordering what they need.

If you have any questions, please contact the Library via our Contact Form or at 269-294-4295.

Tutoring and Testing Center
The Tutoring and Testing Center (TTC) provides tutoring services and test delivery services to Glen Oaks Community College students. The TTC is open Monday – Thursday, 8 a.m. to 8 p.m., Friday 8 a.m. to 4 p.m. and Saturdays 9 a.m. to noon during the Fall and Winter Semesters. During the Spring/Summer Semesters the hours are 8 a.m. to 8 p.m. Monday – Thursday. The Center is located within the Learning Commons on the second floor of the E Wing.

Free peer tutoring is available to any Glen Oaks Community College student with an academic need. Peer tutors are selected for their communication skills and excellence in specific academic areas. Many of the tutors are certified through the College Reading and Learning Association. Free online tutoring support (24 hours a day, 7 days a week) is also available. Interested students are invited to stop in and complete a tutor request sheet.

The TTC administers tests for classes taught on the Glen Oaks Community College campus as well as Glen Oaks Community College Distance Learning classes. In addition to classes taught through Glen Oaks Community College, the TTC proctors tests for students attending other Colleges.

Testing to determine placement into Glen Oaks Community College classes is done through the TTC. Placement tests measure skill accomplishment in English, math, and reading and ensure that incoming students are assigned to courses that match their skill level.

The TTC is also a Pearson VUE Authorized Test Center. As part of the Pearson VUE network, the TTC can deliver a number of different national certification tests including the GED, Microsoft, State Teacher Certifications, etc.


Student Emergencies

If a Glen Oaks’ student needs to be contacted while on campus, it is important to identify the call as an emergency to the switchboard operator. Staff from the Registrar’s Office will notify the student immediately. General messages for students cannot be taken.


Students with Disabilities

Glen Oaks Community College, in compliance with Section 504 of the 1973 Vocational Rehabilitation Act, the 1990 Americans with Disabilities Act and the 2009 Americans with Disabilities Act as Amended, is committed to making all of its programs and activities accessible to individuals with disabilities. Students with documented disabilities may receive advocacy services, coordination with other agencies, the use of auxiliary aids, and reasonable accommodations through the Support Services for Students with Disabilities (SSSD) office in the Student Services Office at Glen Oaks. Contact Student Services if you have any questions or wish to discuss receiving services.


TRIO Student Support Services Program

TRIO Student Support Services (SSS) is a federally-funded program that works with about 140 students each year to help in all aspects of the college experience – from choosing the right classes to transitioning into your next journey, whether continuing your education at a four-year university or going straight into a new career. The TRIO SSS Program at GOCC is committed to providing educational, career, and personal support to first-generation students, low-income students, and students with disabilities to equip participants with the skills and experience necessary to successfully graduate and transfer to a four-year college. Each participant is paired with a friendly and helpful TRIO SSS Advisor, who is their primary provider of the personalized services offered through the program. Our services include:

TRIO director Anne Springsteen discussing course options with a female TRIO student at her desk.
  • Academic Advising & Priority Registration
  • TRIO SSS Scholarships & Scholarship Search Help
  • Career Counseling
  • FAFSA & Financial Aid Assistance
  • Four-Year College Transfer Planning
  • Educational Workshops & Experiences
  • Visits to Four-Year College Campuses
  • Cultural Enrichment Events & Trips
  • Personal Coaching & Mentoring
  • And much more!

For more information about the program, or to fill out an application, stop by Student Services, call, e-mail, or visit our web page.

Contact Information
Call/Text: (269) 294-4324
E-mail ‘TRIO’ via our Contact Form
Website: https://www.glenoaks.edu/student-services/trio-student-support-services/
Find us on Facebook: TRIO SSS at GOCC
Follow us on Instagram: SSSProgram

TRIO Student Support Services is federally funded at 100% by the U.S. Department of Education in the amount of $232,265 for the 2017-2018 year.

Occupational Student Success Program (OSSP)

The Occupational Student Success Program offers financial and supportive services to specific categories of students who are enrolled in approved occupational degree or certificate programs. The program staff help students achieve academic success by providing services designed to assist in the removal of barriers to the student’s academic goals. The Occupational Student Success Program is open to all Special Population Students. A Special Population Student is a person who, through a formal assessment, has been deemed as being one of the following:  

  •  Single Parent, Including Single Pregnant Woman – An individual who is unmarried or separated from a spouse, and has a minor child or children for which the parent has either custody or joint custody.
  •   Is unmarried or separated from a spouse and is pregnant.
  •  Displaced Homemaker – An individual who is underemployed or unemployed and is experiencing difficulty in obtaining employment or upgrading employment AND:
    •   Has worked primarily without remuneration to care for a home and family, and for that reason has diminished marketable skills; or
    •   Has been dependent upon the income of another family member but is no longer supported by that income; or
  •  Is a parent whose youngest dependent child will become ineligible to receive assistance under Part A of the Title IV of the Social Security Act (42 U.S.C 601 et seq.) not later than two (2) years after the date on which the parent applies for assistance under this Title.
  • Economically Disadvantaged – An individual from an economically disadvantaged family, including foster children. This individual must be one or more of the following:
    •   Pell grant recipient or recipient of some other form of financial assistance,
    •   A migrant, and /or referred by faculty or staff as requiring support services to succeed.
  • Non-Traditional Training and Employment Participate – An individual enrolled in an occupational program that is considered non-traditional for his/her gender as determined by National Labor Statistics and State Year-End Program enrollment data. These occupations or fields of work generally include careers in computer science, technology, and other emerging high skill occupations for which individuals from one gender comprise less than twenty five (25)% percent of the individuals employed in each occupation or field of work.
  • Individual with a Disability – A person having any of the disabilities as in Section 3 of the Americans with Disabilities Act of 1990.

OSSP Services: Examples of available services include in-depth academic/personal assessment, degree selection and academic advising, academic and personal counseling, referral services, registration assistance, financial aid application assistance, tutoring and career exploration.

Students participating in OSSP may also be eligible for financial assistance to help pay for tuition, fees, books, childcare and emergency transportation needs such as gas vouchers or bus passes.

Accommodations: Students with current documentation of a disability may be eligible for additional time on tests, auxiliary aids, educational adjustments, an ergonomic keyboard, mobility assistance, note takers, permission to record lectures, print enlargements, quiet testing environment, readers for tests, scribes, special seating arrangements, tutors, voice recognition software, the Arkenstone Reading Machine, and the Zoom Magnification Machine.

The Occupational Student Success Program is located in Student Services. Appointments to discuss eligibility may be made by contacting the student support specialist at 269-294-4241 or toll free 1-888-994-7818. Appointments or requests for information may be sent to Karen Webber via our Contact Form.


Students with Children Support Network

All Glen Oaks’ students who have children are eligible to attend the Students with Children Support Network (SCSN).  SCSN hosts presentations, social gatherings, and other events as selected by participants.  Events and activities are designed to support social interaction between parenting students and opportunities for learning about areas or topics of interest to parents.

The Students with Children Support Network is open to any student that is a parent with children while attending classes at Glen Oaks Community College. Students interested in participating or wanting additional information may do so by contacting the Occupational Student Success Program at (269) 294-4241.

Student mother and her daughter in an advising office discussing classes with a counselor.

*Meetings, activities and events vary.  Dates and times are determined at the beginning of each semester.

Funding for Students with Children Support Network and the Occupational Student Success Program is made possible through the Carl D. Perkins Career and Technical Education Improvement Act (Perkins IV) and Glen Oaks Community College.

Glen Oaks Community College is an equal opportunity institution and adheres to a policy that no qualified person shall be discriminated against because of race, color, religion, national origin or ancestry, age, sex, marital status or disability in any program or activity for which it is responsible.


Veterans Benefits

Students who plan to use Veterans Benefits must take the following actions each semester:

  1.  Notify the Financial Aid Office of their intent to enroll,
  2.  Meet with a VA academic advisor and provide the Financial Aid Office with an academic advising  form.


Applying for Veterans Benefits

First-Time Applicants

  1.  Complete an Application for benefits online.
  2.  Submit a certified copy of a DD-214 (veterans) or an original DD Form 2384 – Notice of Basic Eligibility (reserves).
  3.  Submit copies of training completion certificates. All military training received by the veteran must be evaluated by the Registrar’s Office for college credit.  (See Transfer Credit for Armed Forces Educational Experience).
  4.  Request official grade transcripts from all previously attended colleges (must come directly from the college to Glen Oaks).

Transfer Applicants
If the student has received Veterans Benefits for attendance at another college, he/she must:

  1.  Complete the VA Form 22-1995, Change of Program or Place of Training form online
  2.  Request official grade transcripts from all colleges previously attended.
  3.  Students should contact the Joint Services Transcript Website at: http://jst.doded.mil and request their military transcript be sent to Glen Oaks.

Nelnet Deferred Payment Plan
Veterans must enroll in the Nelnet deferred payment plan for Veterans each semester they register. Contact the Financial Aid Office for more information and enrollment instructions.

Maximum Hours
Veterans may be certified for a maximum of 62 hours (the exception being the prior approval of a change of program by the Veterans Administration). This includes any credits earned for military courses training, attendance at other institutions, CLEP scores, etc. accepted for Glen Oaks credit.

Recipients of Veterans Benefits are to notify the Financial Aid Office immediately of any withdrawals or incompletes.

Reporting Changes
After the veteran has enrolled, it is his or her responsibility to notify the Financial Aid Office of:

  1.  Changes in training programs or credit hour class load, and/or
  2. Withdrawals from college.

Veterans may be held liable for any over-payment benefits as the result of failure to report such changes. Note: Veterans Certification – Veterans are certified when all documentation required by VA has been received and you have met with the VA advisor. It usually takes 6-8 weeks before benefits are received.


Standards of Progress for Veterans Benefits:

Students certified to receive Veterans Educational Benefits are required to maintain a cumulative GPA which meets or exceeds that required for graduation (2.0). Students who fail to meet this minimum standard are placed on probation for a maximum of one semester. If the student’s cumulative GPA is still below 2.0, he or she will no longer be certified for Veterans Benefits.

Students may re-apply for Veterans Benefits when they have met the minimum standards for at least one enrollment period prior to the period for which they are applying. The Financial Aid Office may also approve re-certification in documented special circumstances.

Veterans are hereby informed that failure to meet the Standards of Progress will be reported to the Veterans Administration. Recipients of Veterans Benefits will be notified by mail when they are not in compliance with the Standards of Progress.

Post 9/11 GI Bill® Program

The Post 9/11 GI Bill® (which took effect August 1, 2009) provides up to 100 percent of a qualifying veteran’s tuition. This covers active duty personnel who served as a member of the Armed Forces or as a result of a call or order to duty from a reserve component (National Guard or Reserve) under certain sections of Title 10. Those eligible must have served a minimum 90 days on Active Duty after Sept. 10, 2001. Under the new GI Bill® the student will be provided tuition up to the highest established charges for full-time undergraduate students charged by the public institution of higher education in the state in which enrolled. (Note: Modifications may have been made setting a specific ceiling cap on this amount). Amounts vary depending on the state, number of credits taken and amount of active service performed.

Benefits of this GI Bill® include 100 percent paid tuition, a monthly housing stipend, and a stipend of up to $1,000 a year for books and supplies.

One of the added features of this tuition payment plan is that the tuition is paid directly to the school, relieving the veteran of the responsibility. This is similar to the process used for military tuition assistance.

NOTE: Veterans may not receive a housing allowance if they are taking only online courses.