Credit Card/Debit Card Service Fee FAQ’s
Beginning April 2017, all credit and debit card transactions will be assessed a service fee, currently 2.75% of the transaction amount. This change was approved by the Board of Trustees to help GOCC lower the cost of credit card transactions.
The fee includes all credit/debit transactions paid in in person at the college cashier office, by phone or through the Nelnet (FACTS) Payment Plan.
A. You can avoid paying the fee by:
Paying online – use your checking or savings account information (routing number and account number)to pay in full online or to set up a Nelnet (FACTS) Payment plan.
Paying in person – pay your balance in full at the cashier office with cash or check.
A. No. The fee is not refundable, even if the payment to which it relates is cancelled, refunded, credited or charged back.
A. No. The fee is assessed by a third party processor and will not appear on your student account.
A. You will see two separate transactions on your credit card statement (or your bank statement if you used a debit card). One transaction for the student account payment and one transaction for the fee.