Closing/Delay Procedure Policy 2.50

When inclement weather warrants the possibility of closing day, evening classes, or create a school day delay at Glen Oaks Community College, the following procedure will be implemented.

If severe weather conditions appear to be developing, the Director of Building & Grounds will contact the College President or designee to discuss general road/travel conditions. If State Police OR the Sheriff officially closes the roads, no one is expected to travel. The President OR designee will make decision as to whether or not to have a delayed start OR to close/cancel school for the day. The Director For School Closing (entire day) and/or a delayed start notification – The President or designee will notify President’s Executive Associate by 5:30 a.m. and she/he will notify the various news-media outlets (TV & radio stations) accordingly: WLKM (96FM), WMSH (99.3FM), WNWN (98.5), WKFR (FM 103.3), WKFR (103.3) WRKR (107.7), WTHD (105.5 LaGrange), WKZO (96.5) and television station WWMT (Kalamazoo Channel 3), WOOD TV8 (Channel 8 & 41), FOX 28 and WNDU (Channel 16). The FIRST areas the closing or delay will be posted on will be the Glen Oaks website and Channel 3 news. In the event of early dismissal and/or afternoon or evening closure, similar protocol as outlined above will be followed. (evening closures = notifications by 4:00 p.m.). The only deviation from this would be IF there was an immediate change of weather and/or orders by the St. Joseph County Sheriff’s Department banning travel. IF the college has delayed start (usually 2 hours), Faculty, Staff and Students should meet where they would normally be at THAT time. This applies for ALL ON CAMPUS classes. EXAMPLE: If you attend a class that normally runs from 8am-11am, you would report for that class at the 10:00 a.m. start time. ANY classes that would normally end PRIOR to the delayed start time, will NOT be held.

In the event that the college will be closed or have a delayed start time, the President or designee will initiate a phone fan-out call list to employees notifying them accordingly. An e-mail or text alert will be sent out to those who have signed up to receive that method of communication from GOCC.

Considering the size of our service area, it is often difficult to get an accurate report on the weather conditions overall. In all situations the best judgment and information available will be utilized. However, in the final analysis, each person must use their own best judgment regarding weather conditions and their ability to drive to campus safely.

Employees are expected to report for work and fulfill their hourly obligations whenever the College is open.

October 29, 1999,
revised October 13, 2004,
October 25, 2007,
June 11, 2014
February 26, 2015,
May 13, 2015,
February 15, 2018.

Responsible Use of Information Technology Policy 2.71
I. PurposeII. PrinciplesIII. ProhibitionsIV. Review and Penalties V. Policy Updates

The College Network incorporates all electronic communication systems and equipment at Glen Oaks Community College (the “College”). This Network Acceptable Use Policy (“AUP”) sets forth the standards by which all Users may use the shared College Network. The College Network is provided to support the College and its mission of education, service, and research. Any other uses (other than permitted personal use as discussed below), including uses that jeopardize the integrity of the College Network, the privacy or safety of other Users, or that are otherwise illegal are prohibited. The use of the College Network is a revocable privilege.
By using or accessing the College Network, Users agree to comply with this AUP and other applicable College policies which may be implemented from time to time, as well as all federal, state, and local laws and regulations. Only Users are authorized to use and/or access the College Network. The term “User” refers to any faculty, staff, or student associated with the College, as well as any other individual with access to computers or other network devices that have been approved by the Network Administrator or Dean of Finance and Administrative Services (DFA) for connection to the College Network. This definition includes, but is not limited to, contractors, visitors, and temporary affiliates.

General requirements for acceptable use of the College Network are based on the following principles:

  1. Each User is expected to behave responsibly with respect to the College Network and other Users at all times.
  2. Each User is expected to respect the integrity and the security of the College Network.
  3. Each User is expected to behave in a manner consistent with College’s mission and comply with all applicable laws, regulations, and College policies.
  4. Each User is expected to be considerate of the needs of other Users by making every reasonable effort not to impede the ability of others to use the College Network and show restraint in the consumption of shared resources.
  5. Each User is expected to respect the rights and property of others, including privacy, confidentiality and intellectual property.
  6. Each User is expected to cooperate with the College to investigate potential unauthorized and/or illegal use of the College Network.
  7. Each User is expected to respect the security and integrity of College computer systems and data.

Without limiting the general guidelines listed above, unless expressly agreed to by the Network Administrator, the following activities are specifically prohibited:

Activity #1:
Users may not attempt to disguise their identity, the identity of their account or the machine that they are using. Users may not attempt to impersonate another person or organization. Users may likewise not misuse or appropriate the College’s name, network names, or network address spaces.
Activity #2:
Users may not attempt to intercept, monitor, forge, alter or destroy another User’s communications. Users may not infringe upon the privacy of others’ computer or data. Users may not read, copy, change, or delete another User’s data or communications without the prior express permission of such other User.
Activity #3:
Users may not use the College Network in a way that (a) disrupts, adversely impacts the security of, or interferes with the legitimate use of any computer, the College Network or any network that the College connects to, (b) interferes with the supervisory or accounting functions of any system owned or managed by the College, or (c) take action that is likely to have such effects. Such conduct includes, but is not limited to: hacking or spamming, placing of unlawful information on any computer system, transmitting data or programs likely to result in the loss of an individual’s work or result in system downtime, sending “chain letters” or “broadcast” messages to lists or individuals, or any other use that causes congestion of any networks or interferes with the work of others.
Activity #4:
Users may not distribute or send unlawful communications of any kind, including but not limited to cyber stalking, threats of violence, obscenity, child pornography, or other illegal communications (as defined by law). This provision applies to any electronic communication distributed or sent within the College Network or to other networks while using the College Network.
Activity #5:
Intentional access to or dissemination of pornography by College employees, temporary staff, contractors, or vendors is prohibited unless (1) such use is specific to work-related functions and has been approved the respective manager or (2) such use is specifically related to an academic discipline or grant/research project. This provision applies to any electronic communication distributed or sent within the College Network or to other networks while using the College Network.
Activity #6:
Users may not attempt to bypass network security mechanisms, including those present on the College Network, without the prior express permission of the owner of that system. The unauthorized network scanning (e.g., vulnerabilities, post mapping, etc.) of the College Network is also prohibited. For permission to perform network scans, user must receive prior approval by calling the Network Administrator.
Activity #7:
Users may not engage in the unauthorized copying, distributing, altering or translating of copyrighted materials, software, music or other media without the express permission of the copyright holder or as otherwise allowed by law. Information on the Digital Millennium Copyright Act can be found at:
and the Copyright Act at:

Activity #8:
Except as allowed under the Personal Use Policy or the Policy on Use of College Resources in Support of Entrepreneurial Activities. Users may not use the College Network for private business, commercial or political activities, fundraising, or advertising on behalf of non-College organizations, unlawful activities, or uses that violate other College policies.
Activity #9:
Users may not extend or share with public or other users the College Network beyond what has been configured accordingly by Network Administrator. Users are not permitted to connect any network devices or systems (e.g., switches, routers, wireless access points, VPNs, and firewalls) to the College Network without advance notice to and consultation with the Network Administrator. To contact the Network Administrator, users must call Extension 315 and submit an IT request form.
Activity #10:
Users are responsible for maintaining minimal security controls on their personal computer equipment that connects to the College Network, including but not limited to: current antivirus software, current system patches, and strong passwords.
Activity #11:
Users may not violate any laws or ordinances, including, but not limited to, laws related to copyright, discrimination, harassment, threats of violence and/or export controls.

The College reserves the right to review and/or monitor any transmissions sent or received through the College Network. Access to other transmissions sent or received through the College Network may occur in the following circumstances:

  1. in accordance with generally accepted, network-administration practices;
  2. to prevent or investigate any actual or potential information security incidents and system misuse, if deemed necessary by authorized personnel;
  3. to investigate reports of violation of College policy or local, state, or federal law;
  4. to comply with legal requests for information (such as subpoenas and public records requests); and
  5. to retrieve information in emergency circumstances where there is a threat to health, safety, or College property involved

Penalties for violating this AUP may include:

  1. Restricted access or loss of access to the College Network;
  2. Disciplinary actions against personnel and students associated with the College,
  3. Termination and/or expulsion from the College, and
  4. Civil and/or criminal liability.

The College, in consultation with its legal counsel, may contact local or federal law enforcement authorities to investigate any matter at its sole discretion.

The College reserves the right to update or revise this AUP or implement additional policies in the future. Users are responsible for staying informed about College policies regarding the use of computer and network resources and complying with all applicable policies. The College shall provide notice of any such modifications or amendments by email to the College community. Any such modification shall be effective immediately upon notice being provided regardless of whether subscriber actually reads such notice.

Adopted by Board of Trustees April 9, 1997, revised June 9, 1999, January 12, 2000, October 13, 2004, and June 11, 2014.

Equal Opportunity and Non-Discrimination Statement Policy 2.60
I. Purpose

Glen Oaks Community College is committed to a policy of providing equal access to education and employment for all persons regardless of race, national origin, color, age, religion, sex, sexual orientation, gender identity, disability (physical or mental), veteran status, status as a parent, or genetic information, or other status as protected by law.

Equal employment opportunity is a legal, social and economic responsibility of the college and is provided in accordance with applicable federal and state laws and Glen Oaks Community College policy. The college policy and practice at all levels assures the active and positive implementation of federal and state equal employment opportunity laws, executive orders, rules and regulations and college equal employment opportunity policies and guidelines.

The college prohibits retaliation or reprisals against any individual because she/he has filed a complaint or report, participated in an investigation, or otherwise opposed unlawful discrimination.

II. Scope

This nondiscrimination policy applies to admissions, employment, and access to college programs and activities. This policy applies to all persons employed by Glen Oaks Community College, enrolled as a student, seeking admission to the college, requesting employment at, or having contracts with the college.

III. General

The college is committed to and reaffirms support of equal opportunity in employment, education, and non-discrimination in employment and academic policies, practices and procedures and will examine periodically all employment and academic policies for discrimination on the basis of race, color, religion, sex, national origin, sexual orientation, disability, veterans status, or other protected status and take remedial action to correct such discrimination if it is found to exist.

The college values diversity and seeks talented students, faculty and staff from diverse backgrounds. The college does not discriminate in the administration of educational policies, programs or activities; admissions policies; scholarship and loan awards; or other college administered programs or employment.

Failure to follow this policy may result in disciplinary action up to and including termination of employment or expulsion.


Adopted by Board of Trustees September 14, 1983, revised June 12, 2001, October 13, 2004, November 14, 2007, and June 11, 2014.

Grievance Procedures Policy 2.61


Section ISection II

Any person believing that Glen Oaks Community College or any part of the organization has inadequately applied the principles and/or regulations of (1) Title VI of the Civil Rights Act of 1964, (2) Title IX of the Education Amendment Act of 1972, (3) Section 504 of the Rehabilitation Act of 1973, (4) the Age Discrimination Act of 1975, and (5) Title II of the Americans with Disability Act of 1990 may bring forward a complaint, which shall be referred to as a grievance to:

Ms. Candy Bohacz
Civil Rights Coordinator
62249 Shimmel Rd
Centreville, MI 49032
(269) 467-9945

The person who believes a valid basis for grievance exists shall discuss the grievance informally and on a verbal basis with the Civil Rights Coordinator, who shall in turn investigate the complaint and reply within five (5) business days.
If the complainant feels the grievance is not satisfactorily resolved, they may initiate formal procedures according to the following steps.

Step 1

A written statement of the grievance signed by the complainant shall be submitted to the Civil Rights Coordinator within five (5) business days of receipt of answers to the informal complaint. The coordinator shall further investigate the matters of grievance and reply in writing to the complainant within five (5) business days.

Step 2

A complainant wishing to appeal the decision of the Civil Rights Coordinator may submit a signed statement of appeal to the President of the College within five (5) business days after receipt of the Coordinator’s response. The President shall meet with all parties involved, formulate a conclusion, and respond in writing to the complainant within ten (10) business days.

Anyone at any time may contact the U.S. Department of Education/Office for Civil Rights for information and/or assistance at (216)522-4970. If the grievance has not been satisfactorily settled, further appeal may be made to the Regional U.S. Department of Education, Office for Civil Rights, 600 Superior Avenue East, Bank One Center, Suite 750, Cleveland, OH 44114-2611.
Inquiries concerning the nondiscriminatory policy may be directed to Director, Office for Civil Rights, U.S. Department of Education, 400 Maryland Avenue, SW, Washington, D.C. 20202.

The local Coordinator, on request, will provide the complainant with a copy of the College’s grievance procedure and investigate all complaints in accordance with this procedure.
A copy of each of the Acts and the regulations on which this notice is based may be found in the Civil Rights Coordinator’s office.

Adopted by Board of Trustees February 20, 2008, revised June 11, 2014.

Use of Firearms On Campus Policy 3.45
Glen Oaks Community College, in its policy governing campus unrest, specifically prohibits firearms on campus.

The transport and use of any firearm on campus must be performed in accordance with the laws of the State of Michigan.

Adopted by Board of Trustees 11/17/71. Revised 9/19/73. Revised 10/09/200, revised 9/14/05, 9/17/14

Campus Security Policy 3.41
A. Report Procedures

When criminal actions, other emergencies or substantial rumors occur on the Glen Oaks campus, contact the President’s Office or designee at 467-9945, ext. 233 or 221. If additional assistance is needed, Glen Oaks will contact the St. Joseph County Sheriff’s Office (467-9045).

Glen Oaks will take the necessary action to protect the safety of students and employees and to deal with the occurrence.

B. Access to Campus Facilities

The Glen Oaks building is open Monday through Thursday from 6:30 a.m. to 10:30 p.m.; Fridays (3rd week of August through April) from 6:30 a.m. to 4:00 p.m.; and Saturdays 7:30 a.m. to 4/5:00 p.m. The building is closed on Fridays’ between May and second week in August. When the building is closed and there is an event on campus, Maintenance will provide access to the appropriate area.

Reservations for access to the Nora Hagen House can be made with the Center for Business Services.

C. Authority of Campus Security

Designated Campus Security Personnel have the authority to confront the individual related to the occurrence, require identification, and, when necessary, contact the St. Joseph County Sheriff or Michigan State Police. Campus Security is available Monday through Friday from 6 p.m. to 12 midnight, Fridays from 4 p.m. to 12 midnight and Saturdays from 7:30 a.m. to 4/5:00 p.m.

When incidents occur on campus, an Incident Report must be completed and forwarded to the Chief Operations Officer’s Office.

D. Occurrence Statistics
Upon request, data is available in the Chief Operations Officer’s Office for the following criminal offenses which could be reported on the campus or to the St. Joseph County Sheriff’s Office:
    Offenses Reported

  1. Murder
  2. Rape
  3. Robbery
  4. Aggravated Assault
  5. Burglary
  6. Motor Vehicle Theft

  1. Liquor Law Violations
  2. Drug Abuse Violations
  3. Weapons Possessions

Adopted by Board of Trustees March 11, 1992, revised 9/14/05, reviewed 9/17/14

Transcript Request Procedure/Fees Policy 3.35

Students must complete a transcript request form available through the National Student Clearinghouse link provided on the Glen Oaks website. The processing fee through the Clearinghouse is $3.00 for each transcript requested. Official transcripts are sent electronically to the receiving institution or organization and are not normally issued to the student. An official transcript issued to the student will have an indication on the transcript that it was issued to the student. A transcript will not be issued when the student is delinquent in payment or has failed to return borrowed materials that are the property of the college. Some examples include library fines, balances due the Cashier or bookstore, parking tickets and athletic uniforms. Student copies of transcripts are available without charge.

Adopted by Board of Trustees 1/13/93, revised 9/14/05, revised 5/8/13, reviewed 9/17/14

Student Concern Procedure Policy
Student Concern Policy

To provide an avenue for addressing and resolving student concerns, to ensure continued improvement of College processes, and to meet regional accreditation and federal compliance requirements, Glen Oaks Community College shall establish formal procedure(s) for receiving concerns, complaints, and grievances from students; shall provide clear information regarding such procedures; shall respond to concerns in a timely manner; and shall analyze them to improve processes. The College shall utilize a systematic tracking process for various types (subject matters) of concern that effectively allows formal student complaints to be received, tracked, and handled in a timely manner. The College shall review its concern policies and procedures from time to time to ensure compliance with the requirements of Higher Learning Commission Criteria for Accreditation and federal compliance.

Glen Oaks Community College shall provide students who have a College concern or issue that they are unable to resolve an opportunity to report such a concern formally to the appropriate College official. Examples of concerns include, but are not limited to, issues with customer service, complaints regarding an instructor or staff member, or challenges with a college policy or procedure. Information provided by students through this process gives the College the opportunity to improve services or processes when warranted. When a student has a conflict with a GOCC faculty or staff member, the College encourages students to first speak to the person with whom they have a conflict, as many concerns can be resolved informally. However, when a conflict cannot be resolved, or the student is reluctant to speak to the faculty or staff member, they are encouraged to utilize the formal Student Concern Procedure.

In addition, students are encouraged to report individuals displaying behaviors they perceive as concerning, worrisome, or threatening (no matter how minor the behavior may seem). Such reporting allows the college to intervene and find solutions, connect concerns to previous reports, and provide students with the levels of support that are needed. Examples of concerning behaviors include, but are not limited to, classroom misconduct, physical violence, excessive absences, direct statements indicating stress, deterioration of physical appearance or hygiene, angry or hostile outbursts, disorganized speech or confusion, substance abuse, or noticeable cuts, bruises, or burns.

The College also strongly encourages students to report any incidents of sexual misconduct, including dating or domestic violence, sexual harassment, sexual misconduct, or stalking. As “responsible employees,” GOCC faculty, administrators, and staff are required to report incidents of potential sexual misconduct. Students who wish to speak to someone confidentially (without filing a report) may meet with a licensed counselor in Student Services, a private counselor, or clergyperson.

Incidents involving sexual misconduct that meet appropriate criteria shall be handled under the College’s Title IX policy (Policy 3.95). Student concerns about a final grade in a course shall be handled under the College’s Grade Appeal Procedure (Policy 3.24).

Student Concern Procedure

  1. A student expressing any concern related to the College will be directed to report it via the Report a Concern webpage on the College’s website.
  2. The student will complete and submit the information, including, at a minimum, the date and location of the incident, the nature of the report, the urgency of the situation, and the student’s desired resolution to the complaint or concern. The student may submit any other relevant information, including supporting documentation.
  3. Based on the student’s selected report type and parties involved, the report will be routed to the office of the appropriate Vice-President (Student Services, Academics, or Finance and Administration). Incidents involving sexual misconduct that meet appropriate criteria shall be handled under the College’s Title IX policy (Policy 3.95) instead of this procedure. Student concerns about a final grade in a course shall be handled under the College’s Grade Appeal Procedure (Policy 3.24).
  4. The appropriate office will contact the complainant with an initial acknowledgement and/or request any additional information, unless the report was made anonymously, or no additional information is needed.
  5. The appropriate office will conduct a preliminary investigation of the matter and determine whether additional information or appearance by parties may be needed. The results of the preliminary investigation will be shared with the complainant, unless the report was made anonymously.
  6. Within two (2) weeks from initial receipt of the report, the appropriate office will conclude the investigation, unless a longer timeline is necessitated by the scheduling availability of involved parties. The complainant will receive periodic updates until the concern is resolved.
  7. Student complainants may withdraw or amend their concern report at any time during the investigation.
  8. Complainant confidentiality will be maintained to the extent possible, subject to applicable laws. Students will be informed when personally identifying information must be disclosed to another party named in the concern report and will be informed of the consequences of declining to be identified. Investigations where a complainant declines to identify themselves to other parties, when required for complete resolution of the concern, as well as where a complainant stops participating in the resolution process, may be closed due to lack of complainant participation.
  9. Once the concern is addressed, the complainant will receive a notice to that effect (unless the report was made anonymously), including the resolution reached. Concern resolutions may include a referral to outside agencies.
  10. If a student complainant is not satisfied with the resolution, the complainant must file a written appeal within five (5) business days of the date of the notification of resolution to the office of the appropriate Vice President (Academics, Student Services, Finance and Administrative Services). An Appeal Committee will be formed to review the appeal and render a judgement. The committee will include at least three members. Possible members of this Appeal Committee include, but are not limited to, the President of the Faculty Senate, the Vice-President of Academics, the Vice-President of Student Services, and/or the President of Glen Oaks.

Adopted by Board of Trustees January 12, 2000, revised February 9, 2000, title updates made 2012, 9/17/14, 1/2020, total revision 8/12/2021.

Withdrawal Policy 3.19

A student finding it necessary to withdraw from the college must file an official withdrawal form with the Registrar’s Office. Failure to obtain office release can result in failing grades in all subjects from which the student fails to withdraw, and deprivation of tuition refund privileges in effect at the time of withdrawal.

All students are HIGHLY ENCOURAGED to meet with their instructor/professor prior to withdrawing from any class.

Upon official voluntary withdrawal from the college, grades are assigned according to the effective date of withdrawal as follows:

  1. If withdrawal is made during the first 10% of the academic period, no grade is recorded.
  2. Following the first 10% of the academic period and not to exceed (40%) 90% of the total academic period, a student will receive an automatic “W”
  3. During the final 10% of an academic period, a “W” will not be issued.

Note: A “W” will not be calculated as part of the student’s grade point average (GPA).

Adopted by Board of Trustees 1/13/93, revised 9/14/05, reviewed 9/17/14, revised 4/13/2017.

Schedule Change Policy 3.18

No courses can be added by a student after 10% of the academic period has elapsed unless there are documented extenuating circumstances and written approval by the Dean of Academics & Extended Learning is obtained. Students are also not permitted to add a course if they have missed the equivalent of one week of instruction.

A change in registration for class(es) is not official until an Add/Drop form has been completed by the student and processed by the Registrar’s Office. The date this form is approved by the Registrar’s Office is the date used to determine eligibility for a refund in the case of a dropped class. It is strongly recommended that advice be sought from a counselor and/or instructor before a schedule change is made.

Adopted by Board of Trustees 1/13/93, revised 9/14/05, 9/17/14