This is a view from above of a group of medical students looking up and smiling for the camera. They are standing in a lecture hall with table behind them.
Practical Nursing Certificate
Course OverviewCourse GuideAdditional InformationGainful Employment Disclosure
The laddered Associate Degree Nursing Program consists of Level I Practical Nursing Program and Level II Registered Nurse Program (Level I students and current LPNs). Upon successful completion of Level I, a Practical Nursing Certificate is awarded. This certificate qualifies the graduate to sit for the National Council Licensing Examination (NCLEX) in Nursing at the RN level. When the graduate successfully passes the examination, the nursing graduate will be licensed as a Licensed Practical Nursing (LPN) by the State Board of Nursing. There are no electives in the program. See the prerequisites for admission to Level I.

Required Coursework (33 hours)

ALH 103 Nutrition 3 credits
NUR 104 Fundamentals of Nursing 5 credits
NUR 109 Pharmacology I 2 credits
NUR 111 Medical/Surgical Nursing I 6 credits
NUR 112 Medical/Surgical Nursing II 7 credits
NUR 119 Pharmacology II 2 credits
NUR 129 Pharmacology III 2 credits
NUR 130 Maternity Nursing 3 credits
NUR 131 Pediatric Nursing 3 credits
Total: 33 credits

NOTE: New students must meet the prerequisites prior to admission to Level I.
Effective: Fall 2015
Current as: 11/13/14

Nursing

GOCC offers both the Certificate of Practical Nursing and Registered Nursing education programs (Laddered programs). Students can enter Level I and Level II nursing programs based upon a competition for available seats.

Students must successfully complete either the Level I program and/or the Level II Associate Degree in Nursing program to become eligible to complete the nationwide NCLEX exam to obtain a state-issued nursing license.

Following licensure, nurses can find employment

opportunities in a multitude of nursing specialties ranging from critical nursing care, flight nursing,long-term care nursing, rehabilitation centers, the military and more. Some nurses choose to join travel agencies where they can accept a different geographical location every 13 weeks. Many nurses are being mandated to pursue their bachelor’s in nursing and/or advanced nursing degrees.

Glen Oaks Community College is looking forward to becoming ACEN accredited in the future. Our nursing program is presently fully approved by the Michigan Board of Nursing.


Employment Information
Nurses provide and coordinate client care, educate clients and the public about various health conditions, and provide advice and emotional support to clients and their family members.Duties of nurses include:

  • Record clients’ medical histories and symptoms
  • Administer clients’ medicines and treatments
  • Set up plans for clients’ care or contribute to existing plans
  • Observe clients and record the observations
  • Consult and collaborate with doctors and other healthcare professionals
  • Operate and monitor medical equipment
  • Help perform diagnostic tests and analyze the results
  • Teach clients and their families how to manage illnesses or injuries
  • Explain what to do at home after treatment

Nurses’ duties and titles often depend on where they work and the clients they work with. For example, an oncology nurse may work with cancer clients or a geriatric nurse may work with elderly clients. Some nurses combine one or more areas of practice. For example, a pediatric oncology nurse works with children and teens who have cancer.


Employment Outlook
Overall, job opportunities for nurses are expected to be good, according to the Department of Labor statistics. Demand for healthcare services will increase because of the aging population, given that older people typically have more medical problems than younger people. Nurses also will be needed to educate and care for clients with various chronic conditions, such as arthritis, dementia, diabetes, and obesity.

Smiling confident female doctor standing in a hospital hallway next to a window, wearing a blue uniform and stethoscope, holding a folder
Medical Assistant Certificate
Course OverviewCourse GuideAdditional InformationAdmissions ProcessGainful Employment
 

The Certified Medical Assistant is one of the most sought after careers in the healthcare field as a result of the diversity in the skill preparation. The Medical Assistant’s skills are utilized in both the administrative and clinical aspects of the medical office. Phlebotomy, medication administration and surgical assisting are among the many clinical skills acquired in the Medical Assisting Program. Some of the administrative skills a Medical Assistant may perform are: health insurance coding and billing, insurance processing, patient scheduling and the entering of data into the Electronic Medical Record.

The Glen Oaks Community College Medical Assistant program is accredited by the Commission on Accreditation of Allied Health Education Programs (www.caahep.org) upon the recommendation of the Medical Assisting Education Review Board (MAERB). The Commission on Accreditation of the Allied Health Programs is located at 25400 US Highway 19 North, Suite 158, Clearwater, FL 33763, Phone: 727-210-2350.

Graduates of the accredited program are eligible to sit for the national certification examination. Passing the examination allows the graduate to become a Certified Medical Assistant (CMA-AAMA). The Medical Assistant can further his or her education by earning an Associate of Applied Science in Allied Health. The Medical Assistant Certificate is a competency-based program of study.

NOTE: Placement Evaluation required prior to admission into the Medical Assistant program:

  • Placement into BUS 111 Contemporary Business & Technical Communications
  • Placement into MATH 100 Introductory Algebra or higher or meet corresponding ACT/SAT scores

 

 

Required Coursework (36 Credit Hours)

ALH 205 Pharmacology for Health Occupations* 3 credits
ALH 218 Medical Terminology* 3 credits
ALH 222 Disease Conditions* 3 credits
ALH 230 Medical Office Laboratory Procedures* 4 credits
ALH 232 Administrative I – Medical Office Procedures* 4 credits
ALH 233 Administrative II – Advanced Medical Office Procedures* 4 credits
ALH 235 Medical Assistant Clinical I* 3 credits
ALH 236 Medical Assistant Clinical II* 3 credits
ALH 238 Medical Assistant Practicum* 3 credits
ALH 250 Medical Law & Bioethics* 3 credits
ALH 290 CMA Exam Review* 3 credits
Minimum Hours Required: 36 credits
*Course has a prerequisite/placement evaluation

 

  1. The student will make application for Medical Assistant Certificate program to the Medical Assisting Program Chair. A guided pathway is then planned with the student for successful completion of the program.
  2. The student must maintain a GPA of 2.5 in order to enter the clinical portion of the program. No grade can be lower than 2.0. A 2.5 GPA in clinical courses, ALH 230, 235 and 236 and administrative courses, ALH 232 and 233 must be achieved and special behavioral grading criteria must be met.
  3. Qualification for the practicum requires the student to have completed with an overall 2.5 GPA or above. ALH 290 – Medical Assistant Certification Exam Review is taken concurrently with the practicum and includes completing the Certification Exam for Medical Assisting.

 

Effective: Fall 2015

 

 

Employment Information

Apply your certificate toward a degree

This certificate can be applied toward
the Associate of Applied Science in
Allied Health degree, for those seeking
increased responsibilities, supervisory
roles and health care office management
in physician offices, health care clinics,
hospital-based clinics, hospitals and small
health care businesses.

Medical assistants help physicians and other health care professionals examine and treat patients, as well as perform routine tasks needed to keep a medical office running efficiently. They measure vital signs, help patients feel comfortable in the doctor’s office, document patient history, and often explain the doctor’s instructions.

Jobs are available in physician offices, hospitals, outpatient or health care facilities, such as specialty offices and clinics. Work ranges from answering phones, greeting patients and scheduling appointments to taking medical histories, performing basic laboratory tests and administering medications, assisting the physician with minor surgical procedures, and removing sutures and changing dressings.

Requirements of the role include knowledge of medical terminology, communication skills, technical skills and office management skills. The ability to maintain confidentiality is a must, as medical assistants deal with sensitive patient data.


Program Information

The goal of this program is to prepare entry-level medical assistants who are competent in both administrative and clinical duties. The program is accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) upon the recommendation of the Medical Assisting Education Review Board (MAERB).

The Medical Assistant Certificate is diverse and flexible. Graduates are eligible for national certification and can become certified medical assistants (CMA-AAMA).

Is this for me?

Consider a career in medical assisting if you enjoy helping people during stressful times in their lives and can move seamlessly between being hands-on with patients and handling phones and paperwork.

Employment Outlook

According to the Bureau of Labor Statistics Occupational Outlook Handbook, the 2016 median salary for medical assistants was $31,540 per year.

The Bureau of Labor Statistics predicts a growth in employment of medical assistants of 23 percent from 2014 to 2024, much faster than the average for all occupations. The growth of the aging baby-boom population will continue to increase demand for preventive medical services, which are often provided by physicians. As their practices expand, physicians will hire more assistants to perform routine administrative and clinical duties, allowing the physicians to see more patients. Medical assistants who earn certification and have familiarity with electronic health records (EHRs) may have better job prospects.


Medical Assistant Accreditation

The Glen Oaks Community College Medical Assistant Program is accredited by the Commission on Accreditation of Allied Health Education Programs upon the recommendation of the Medical Assisting Education Review Board (MAERB).

The Commission on Accreditation of Allied Health Education Programs is located at 25400 US Highway 19 North, Suite 158, Clearwater, FL 33763, Phone: 727-210-2350. www.caahep.org

The goal of the Glen Oaks Community College Medical Assistant Program is to prepare competent entry level medical assistants in the cognitive (knowledge), psychomotor (skills) and affective (behavior) learning domains.

 

 

Guided Pathway

 

  1. Register for admission to the college
  2. Declare Medical Assistant Program interest; (students are not considered to be in the Medical Assistant Program certificate completion rotation until they have met all course requirements to enter the Fall semester clinical courses: ALH 230 and ALH 235 as below)
  3. Meet Placement Evaluation in basic math and English criteria:
    1. Placement in BUS 111 Contemporary Business and Technical Communications
    2. Placement in MATH 060 Basic Mathematics Skills or higher
    3. OR meet Corresponding ACT/SAT scores
    4. No course may be transferred into the Medical Assistant program that contains AAMA core competencies. No experiential credit is awarded.
    5. Meet with Medical Assistant Program chair to plan a guided pathway for successful completion of the program.
  4. If course placement criteria not met, student may enroll in appropriate remedial course/s to bring skill level up to criteria.
  5. Complete course prerequisite: (minimum of 2.0 required)
    1. ALH 218 Medical Terminology
  6. The Medical Assistant Program may be completed, as outlined below, in three semesters beginning in the fall. A student may choose to take courses over a longer period of time and enter the clinical portion of the program after those are completed. Courses that may be taken before the clinical portion of the program include: ALH 222 Disease Conditions, ALH 232 Administrative I, ALH 233 Administrative II, and ALH 250 Medical Law and Bioethics. These courses are a part of other ALH certificates and if successfully passed may be brought into the Medical Assisting Certificate.

 

Clinical Portion
Program capped for entry at this point at 20 students
 

Fall semester:
Student declares Medical Assistant Program for certificate completion and meets all prior GPA criteria (Minimum GPA of 2.5 must be maintained at each entry level, no grade can be lower than 2.0)

ALH 230, 232, 233, 235 & 236 must each be passed with a minimum of 2.5 (80%) and special professional behavioral grading criteria must be met.

  1. ALH 230 – Medical Office Laboratory Procedures
  2. ALH 232 – Administrative I (this course may be taken along with prerequisites or other non-clinical courses)
  3. ALH 235 – Medical Assistant Clinical I
  4. ALH 250 – Medical Law and Bioethics (this course may be taken along with prerequisites or other non-clinical courses)

 

Winter semester:
Student meets all prior GPA criteria (minimum of 2.5 required for program completion-no grade can be lower than 2.0)

Clinical courses must each be passed with a minimum of 2.5 (80%) and special behavioral grading criteria must be met.

  1. ALH 205 – Pharmacology
  2. ALH 222 – Disease Conditions (this course may be taken along with prerequisites or other non-clinical courses)
  3. ALH 233 – Administrative II (this course may be taken along with prerequisites or other non-clinical courses)
  4. ALH 236 – Medical Assistant Clinical II

 

Summer Semester:
Student meets all prior GPA criteria (AN OVERALL GPA OF 2.5 with instructor recommendations required for practicum placement – no grade can be lower than 2.0)

  1. Complete Practicum Preparations
  2. Complete ALH 238 Medical Assistant Practicum – 200 hours in a physician office (minimum of 2.5 required for course completion)
  3. Must take ALH 290 Medical Assistant Exam Review concurrently (minimum of 2.5 required for course completion and completion of the National Medical Assisting Certification Exam is a course requirement)
  4. Students may be chosen by GPA to continue on for PBT practicum
  5. Apply for graduation certificates and/or degrees in the Student Services Department. May also print the form online.
 

 


 

People in a waiting room, at the doctors, at the dentist, sitting and waiting, taking care of their body, hospital life, patience, nurse comes in, waiting in line, who was first, receptionist, Health Professionals
Medical Administrative Specialist Certificate
Course OverviewCourse GuideAdditional InformationAdmissions ProcessGainful Employment
 

The Medical Administrative Specialist serves a key role in the medical office, clinic or hospital setting. This multi-skilled practitioner is competent in medical records management, insurance processing, coding and billing, management of practice finances, information processing, and fundamental office tasks. The practitioner maintains familiarity with clinical and technical concepts to coordinate administrative office functions in the health care setting. This program is approved by American Medical Technologists (AMT is accredited by the National Commission for Certifying Agencies NCCA) as a program of study for those who wish to sit for the Certified Medical Administrative Specialist – CMAS (AMT).

 

 

Required Coursework

ALH 205 Pharmacology* 3 credits
ALH 218 Medical Terminology* 3 credits
ALH 232 Administrative I – Medical Office Procedures* 4 credits
ALH 233 Administrative II – Advanced Medical Office Procedures* 4 credits
ALH 250 Medical Law& Bioethics* 3 credits
ALH 281 Medical Administrative Specialist Practicum* 3 credits
BIO 101 Human Biology* 4 credits
OR
BIO 210 Human Anatomy & Physiology I* 4 credits
AND
BIO 211 Human Anatomy & Physiology II* 4 credits
BUS 111 Contemporary Business & Technical Communications* 4 credits
BUS 222 Medical Keyboarding/Word Processing* 3 credits
CIS 101 Introduction to Computers and Software* 4 credits
COM 110 Interpersonal Communications* 3 credits

 

Business Focus – Add these courses

ACCT 109 Payroll Accounting* 2 credits
BUS 105 Business Mathematical Applications* 3 credits
BUS 260 Small Business Management* 3 credits

 

Coding Focus – Add these courses

ALH 111 Diagnostic Coding 3 credits
ALH 210 Procedural Coding 3 credits
ALH 240 Insurance Claims Processing 3 credits
Total: 45-50 credits
*Course has a prerequisite

 

  1. The student must achieve a “C” or 2.0 GPA in all curriculum courses.
  2. Qualifications for the practicum requires that students have all course work completed and an overall 2.5 GPA or above.
  3. All instructors must recommend the student for practicum.
  4. The process of determining who will enter the program will be selective.

 

Effective: Fall 2011
Current as: 7/16/14

 

 

Employment Information

Apply your certificate toward a degree

This certificate can also be applied toward
the Associate of Applied Science in
Allied Health degree, for those seeking
increased responsibilities, supervisory
roles and health care office management
in physician offices, health care clinics,
hospital-based clinics, hospitals and small
health care businesses.

Medical Administrative Specialists are multi-skilled in medical records and health information and play key roles in the medical office, clinic or hospital setting. They organize and manage health information data, insurance processing, coding and billing, practice finance and fundamental office management tasks. A Medical Administrative Specialist is very familiar with clinical and technical concepts required to coordinate administrative office functions in a health care setting.

Jobs are available in physicians’ offices, health clinics, outpatient facilities, medical laboratories, hospitals, health insurance companies, medical supply and equipment businesses, and pharmaceutical companies.

Duties and skills vary by the size of office. In a small practice, the job may include greeting patients, scheduling appointments, composing and processing correspondence, collecting and recording payments, maintaining financial reports and patient files. In a large office, the job will focus on more of the non-patient, office duties and work more directly with the facility’s administrative office team.

Physician office coding specialists are in high demand; these medical records employees classify diagnoses and procedures to facilitate billing
and reimbursement from insurance companies.


Program Information

Glen Oaks offers a coding certification which, added to either a medical assistant or medical administrative specialist certification, is a path to greater advantages in this ever-growing field. In the medical administrative specialist program, you may choose the original “business” route, the “coding” route or both. You may also, if you have the prerequisites, take the coding courses to update your skills! Graduates of the medical administrative specialist program may receive national certification as a Certified Medical Administrative Specialist (CMAS) from American Medical Technologists (AMT); those who take the coding option are prepared to sit for the Certified Coding Specialist-Physician Office (CCS-P) or the Certified Coding Specialist (CCS) through American Health Information Management Association (AHIMA).

Employment Outlook

According to the Bureau of Labor Statistics Occupational Outlook Handbook, the 2016 median salary for medical records or health information technicians was $38,040 per year and for secretaries and administrative assistants was $37,230 per year.

The Bureau of Labor Statistics predicts a growth in employment of health information technicians of 15 percent from 2014 to 2024, much faster than the average for all occupations and for administrative assistants of 3 percent from 2014 to 2024, slower than the average for all occupations. The demand for health services is expected to increase as the population ages. Those who have experience with coding, word processing and create spreadsheets, should have the best job prospects.


Is this for me?

Consider a career in the field of medical records or health information if you pay attention to detail, are extremely organized, type well, can communicate information accurately between one person and another, and can maintain a high degree of confidentiality.

 

 

Guided Pathway

 

Coding Focus
 

  1. Register for admission to the college.
  2. Declare Medical Administrative Specialist Program interest (by filling out application and returning to Carol Naccarato).
  3. Meet Compass (or other course placement determined by the college) basic math and English criteria:
    1. ENG 063 – Reading for College or placement in BUS 111 – Contemporary Business/Technical Communications or higher on Compass test.
    2. ENG 073 – Essentials for College Writing or placement in BUS 111 – Contemporary Business/Technical Communications or higher on Compass test.
  4. If course placement criteria not met, student may enroll in appropriate remedial course/s to bring skill level up to criteria.
  5. Complete course prerequisites: (minimum of a 2.5 GPA required – with no grade lower than 2.0)
    1. ALH 218 – Medical Terminology
    2. BIO 101 – Introduction to Anatomy & Physiology or BIO 210 & 211 – Human Anatomy & Physiology I & II
    3. CIS 101 – Introduction to Computers and Software
    4. CIS 233 – Word Processing I
    5. BUS 101 – Student Success/College Skills
    6. BUS 121 – Intermediate Keyboarding/Word I or equivalent high school experience
    7. BUS 222 – Advanced Keyboarding-Medical
  6. SUGGESTED COURSE ROTATION: (minimum of a 2.5 GPA required at all times – with no grade lower than 2.0) ALH 232 and ALH 233 must be passed with a minimum grade of 2.5 (80%) and special professional behavioral grading criteria must be met.

    SEMESTER ONE:

    1. COM 110 – Interpersonal Communications
    2. ALH 111 – Diagnostic Coding
    3. ALH 232 – Administrative I – Medical Office Procedures
    4. ALH 250 – Medical Law and Bioethics

     

    SEMESTER TWO:

    1. BUS 222 – Advanced Keyboarding-Medical
    2. ALH 210 – Procedural Coding
    3. ALH 205 – Pharmacology for Allied Health
    4. ALH 233 – Administrative II – Advanced Medical Office Procedures

     

    SEMESTER THREE:

    1. BUS 111 – Contemporary Business & Technical Communications
    2. ALH 240 – Insurance Claims Processing

     

    SEMESTER FOUR: (AN OVERALL GPA OF 2.5 MUST BE MET TO ENTER PRACTICUM — NO GRADE CAN BE LOWER THAN 2.0 — ALL PROGRAM INSTRUCTORS MUST RECOMMEND THE STUDENT FOR PRACTICUM PLACEMENT)

    1. Complete practicum preparations
    2. Complete ALH 281 – Medical Administrative Specialist Practicum
    3. Complete suggested preparations and review for CCS-P exam (online)
    4. Complete CCS-P exam
Business Focus
 

  1. Register for admission to the college.
  2. Declare Medical Administrative Specialist Program interest (by filling out application and returning to Carol Naccarato).
  3. Meet Compass (or other course placement determined by the college) basic math and English criteria:
    1. ENG 063 – Reading for College or placement in BUS 111 – Contemporary Business/Technical Communications or higher on Compass test.
    2. ENG 073 – Essentials for College Writing or placement in BUS 111 – Contemporary Business/Technical Communications or higher on Compass test.
  4. If course placement criteria not met, student may enroll in appropriate remedial course/s to bring skill level up to criteria.
  5. Complete course prerequisites: (minimum of a 2.5 GPA required – with no grade lower than 2.0)
    1. ALH 218 – Medical Terminology
    2. BIO 101 – Introduction to Anatomy & Physiology or BIO 210 & 211 – Human Anatomy & Physiology I & II
    3. CIS 101 – Introduction to Computers and Software
    4. CIS 233 – Word Processing I
    5. ACT 100 – Fundamentals of Accounting
    6. BUS 101 – Student Success/College Skills
    7. BUS 121 – Intermediate Keyboarding/Word I or equivalent high school experience
  6. SUGGESTED COURSE ROTATION: (minimum of a 2.5 GPA required at all times – with no grade lower than 2.0) ALH 232 and ALH 233 must be passed with a minimum grade of 2.5 (80%) and special professional behavioral grading criteria must be met.

    SEMESTER ONE:

    1. COM 110 – Interpersonal Communications
    2. BUS 103 – Business Math
    3. ACCT 109 – Payroll Accounting
    4. ALH 232 – Administrative I – Medical Office Procedures
    5. ALH 250 – Medical Law and Bioethics

     

    SEMESTER TWO:

    1. BUS 111 – Contemporary Business/Technical Communications
    2. BUS 222 – Advanced Keyboarding-Medical
    3. BUS 260 – Small Business Management
    4. ALH 205 – Pharmacology for Allied Health
    5. ALH 233 – Administrative II – Advanced Medical Office Procedures

     

    SEMESTER THREE: (AN OVERALL GPA OF 2.5 MUST BE MET TO ENTER PRACTICUM — NO GRADE CAN BE LOWER THAN 2.0 — ALL PROGRAM INSTRUCTORS MUST RECOMMEND THE STUDENT FOR PRACTICUM PLACEMENT)

    1. Complete practicum preparations
    2. Complete ALH 281 – Medical Administrative Specialist Practicum
    3. Complete suggested preparations and review for CMAS exam (online)
    4. Complete CMAS exam
 

 


 

Nurse in drop-in department taking blood from woman donor
Phlebotomy Technician Certificate
Course OverviewCourse GuideAdditional InformationAdmissions ProcessGainful Employment
 

The laboratory depends on the phlebotomy technician to collect quality samples from the patient to produce excellent laboratory results. To do this, the phlebotomy technician must create an atmosphere of trust and confidence with patients in a skillful, safe and reliable manner. The student will learn how to accurately collect and process blood samples by mastering both phlebotomy and capillary blood collection techniques. Quality control issues of the clinical laboratory will be stressed along with OSHA standards of infection control. This certificate meets the criteria of the American Society of Clinical Pathology (ASCP) as an acceptable program of study for those who wish to sit for the Phlebotomy Technician (PBT) exam.

 

 

Required Coursework

ALH 218 Medical Terminology* 3 credits
ALH 222 Disease Conditions* 3 credits
ALH 230 Medical Office Lab* 4 credits
ALH 250 Medical Law & Bioethics* 3 credits
ALH 285 Phlebotomy Practicum* 3 credits
BIO 101 Introduction to Anatomy & Physiology* 4 credits
OR
BIO 210 Human Anatomy & Physiology I* 4 credits
AND
BIO 211 Human Anatomy & Physiology II* 4 credits
BUS 111 Contemporary Business & Technical Communications* 4 credits
Total: 24-28 credits
*All courses have a prerequisite

 

  1. The student must achieve a minimum grade of 2.0 in all curriculum courses. The student must pass ALH 230 with a minimum grade of 2.5.
  2. Qualifications for the practicum require the student to have all coursework completed with an overall 2.5 GPA or above. All program instructors must recommend the student for practicum.
  3. The process of determining who will enter the program will be selective.
  4. This certificate can be applied to the Health Care Worker Certificate that offers the student the choice of pursuing an Associate of Applied Science in Allied Health Degree.

 

Effective: Fall 2011
Current as 7/16/14

 

 

Employment Information

Apply your certificate toward a degree

This certificate can also be applied toward
the Associate of Applied Science in
Allied Health degree, for those seeking
increased responsibilities, supervisory
roles and health care office management
in physician offices, health care clinics,
hospital-based clinics, hospitals and small
health care businesses.

Since physicians rely on blood samples to assess their patients’ health accurately, laboratories depend on phlebotomy technicians to collect quality samples to produce excellent results. To do this, phlebotomy technicians must create an atmosphere of trust and confidence with patients in a skillful, safe and reliable manner.

Jobs are available in hospital laboratories, medical and diagnostic laboratories, blood donor centers and doctors’ offices. Dedicated phlebotomy technicians can enhance their employability by becoming certified nationally. Since blood analysis remains an essential function in medical laboratories and hospitals the demand for phlebotomist is likely to remain high.


Program Information

In Glen Oaks’ program, students learn how to accurately collect and process blood samples by mastering both phlebotomy and capillary blood collection techniques. The program stresses quality control issues of the clinical laboratory along with OSHA standards of infection control. Graduates are eligible for national certification and can become Phlebotomy Technicians through the American Society for Clinical Pathology (ASCP).

Employment Outlook

According to the Bureau of Labor Statistics Occupational Outlook Handbook, the 2016 median salary for phlebotomists was $32,710 per year.

The Bureau of Labor Statistics predicts a growth in employment of phlebotomists of 25 percent from 2014 to 2024, much faster than the average for all occupations. Hospitals, diagnostic laboratories, blood donor centers, and other locations will need phlebotomists to perform bloodwork.


Is this for me?

Consider a career as a phlebotomist if you are compassionate, can comfort people during procedures such as getting their blood drawn, are detailed oriented, and have good eye/hand coordination.

 

 

Guided Pathway

 

  1. Register for admission to the college.
  2. Declare Phlebotomy Technician Program interest (by filling out application and returning to Carol Naccarato).
  3. Meet Compass (or other course placement determined by the college) basic math and English criteria:
    1. ENG 063 – Reading for College or placement in BUS 111 – Contemporary Business/Technical Communications or higher on Compass test.
    2. ENG 073 – Essentials for College Writing or placement in BUS 111 – Contemporary Business/Technical Communications or higher on Compass test.
    3. Placement in MATH 060 – Basic Mathematics Skills or higher on Compass test OR meet corresponding ACT/SAT scores.
  4. If course placement criteria not met, student may enroll in appropriate remedial course/s to bring skill level up to criteria.
  5. Complete course prerequisites: (minimum of a 2.5 GPA required – with no grade lower than 2.0)
    1. ALH 218 – Medical Terminology
    2. BIO 101 – Introduction to Anatomy & Physiology or BIO 210 Human Anatomy & Physiology I & BIO 211 – Human Anatomy & Physiology II
  6. SUGGESTED COURSE ROTATION: (minimum of a 2.5 GPA required at all times – with no grade lower than 2.0)
     

    SEMESTER ONE:

    1. ALH 250 – Medical Law & Bioethics
    2. ALH 222 – Disease Conditions

     

    PROGRAM CAPPED FOR ENTRY AT THIS POINT AT 10 STUDENTS – Selected by GPA
    SEMESTER TWO:

    1. ALH 230 – Medical Office Laboratory Procedures (does NOT take ALH 235 as a co-req)
    2. BUS 111 – Contemporary Business/Technical Communications

     

    SEMESTER THREE: (AN OVERALL GPA OF 2.5 MUST BE MET TO ENTER PRACTICUM – NO GRADE CAN BE LOWER THAN 2.0 – ALL PROGRAM INSTRUCTORS MUST RECOMMEND THE STUDENT FOR PRACTICUM PLACEMENT)

    1. Complete practicum preparations
    2. Complete ALH 285 – Phlebotomy Technician Practicum (100 hours in a hospital setting and 100 successful blood draws)
    3. Complete suggested preparations and review for Phlebotomy Technician exam (online) through the ASCP (American Society for Clinical Pathology-Route #2)
    4. Complete Phlebotomy Technician exam

 

 


 

Male care worker serving dinner to a senior man at his home
Health Care Worker Certificate
Course OverviewCourse GuideAdditional InformationAdmissions ProcessGainful Employment
 

This certificate combines the clinical skills of the Nurse Aide with those of the Phlebotomy Technician. In addition the student will have further career choice direction given in Introduction to the Health Careers and College Skills Portfolio. The entry-level health care worker will have the opportunity to learn of the many career opportunities in nursing, medical assisting and a variety of other health careers that require advanced skill levels. This certificate will apply toward the Associate of Applied Science in Allied Health Degree.

 

 

Required Coursework

ALH 100 Introduction to Health Careers 3 credits
BUS 101 College Skills and Portfolio Writing 3 credits
ALH 104 Nurse Aide Course 6 credits
Phlebotomy Certificate (24 credits)
ALH 218 Medical Terminology* 3 credits
ALH 222 Disease Conditions* 3 credits
ALH 230 Medical Office Lab* 4 credits
ALH 250 Medical Law & Bioethics* 3 credits
ALH 285 Phlebotomy Practicum* 3 credits
BIO 101 Human Biology* 4 credits
OR
BIO 210 Human Anatomy & Physiology I* 4 credits
AND
BIO 211 Human Anatomy & Physiology II* 4 credits
BUS 111 Contemporary Business & Technical Communications* 4 credits
Total: 36-40 credits
*Course has a prerequisite

 

  1. The student must achieve a minimum grade of 2.0 in all curriculum courses. The student must pass ALH 230 with a minimum grade of 2.5.
  2. Qualifications for the Phlebotomy practicum requires the student to have all course work completed as determined by the practicum coordinator with an overall 2.5 GPA or above. All program instructors must recommend the student for practicum.

 

Effective: Fall 2011
Current as: 7/16/14

 

 

Certificate Information

Apply your certificate toward a degree

This certificate can be applied toward
the Associate of Applied Science in
Allied Health degree, for those seeking
increased responsibilities, supervisory
roles and health care office management
in physician offices, health care clinics,
hospital-based clinics, hospitals and
small health care businesses. Health Care
Worker Certificate courses meet many of
the requirements for the 36-credit Medical
Assistant Certificate, which is diverse and
flexible.

The Health Care Worker certificate combines the clinical skills of the nurse aide with those of the phlebotomy technician. In addition, through classes such as Introduction to Health Careers and College Skills Portfolio, the entry-level health care worker will have the chance to learn of the many opportunities available in nursing, medical assisting and other health careers that require advanced skill levels.

Nursing aides help provide basic care for patients in hospitals and residents of long-term care facilities, such as nursing homes. This can involve cleaning, bathing and dressing residents; turning and repositioning them or moving them between beds and wheelchairs; listening to and recording their health concerns; measuring their vital signs; serving food and feeding them.

Phlebotomy technicians draw blood for tests, transfusions, research, or blood donations. They talk with patient and donors to help them feel less nervous about having their blood drawn.


Is this for me?

As front line personnel caring for people facing difficult health situations, nursing aides and phlebotomists demonstrate compassion and caring to meet patients’ emotional needs. They also possess good eye/hand coordination and body strength to meet patients’ physical needs.

Program Information

Graduates of this program are eligible for State of Michigan certification as a Certified Nurse Assistant (CNA) or nationally certified as a Phlebotomy Technician (PBT) through the American Society of Clinical Pathology (ASCP).

Employment Outlook

According to the Bureau of Labor Statistics Occupational Outlook Handbook, the 2016 median salary for nursing assistants was $26,590 per year and for phlebotomists was $34,420 per year.

The Bureau of Labor Statistics predicts a growth in employment of nursing assistants and orderlies of 17 percent from 2014 to 2024, much faster than the average for all occupations. Because of the growing elderly population, many nursing assistants and orderlies will be needed to assist and care for these patients.

 

 

Guided Pathway

 

  1. Register for admission to the college.
  2. Meet Placement Evaluation in basic Reading, Math and English criteria:

    1. Placement into BUS 111 – Contemporary Business and Technical Communications or higher or meet Corresponding ACT/SAT scores.
    2. Placement in to MATH 100 – Introductory Algebra or higher or meet Corresponding ACT/SAT scores.
      If course placement criteria not met, student may enroll in appropriate remedial course/s to bring skill level up to criteria.

  3. Declare Health Care Worker Certificate interest; (by filling out application and returning it to the Director of Allied Health/Medical Assisting).
  4. Meet with the Director of Allied Health to Interview and plan a Guided Pathway for successful completion of the program.
  5. The Health Care Worker Certificate may be completed, as outlined below, in three semesters beginning in the fall. However, students may start the program in either the fall or the winter semester. A student may choose to take courses over a longer period of time but may not take ALH 285 – Phlebotomy Practicum until all other courses except ALH 104 have been completed. It is strongly encouraged to take ALH 285 – Phlebotomy Practicum the semester immediately following the completion of ALH 230.
  6. Suggested Course Rotation: (minimum of a 2.5 GPA required at all times – with no grade lower than a 2.0)

    SEMESTER ONE:

    1. ALH 100 – Introduction to Health Careers
    2. ALH 218 – Medical Terminology
    3. BUS 101 – College Skills and Portfolio Writing
    4. ALH 250 – Medical Law & Bioethics

    SEMESTER TWO:

    1. BIO 101 – Human Biology
    2. BUS 111 – Contemporary Business & Technical Communication
    3. ALH 222 – Disease Conditions
    4. ALH 230 – Medical Office Lab

    SEMESTER THREE: Student must meets all prior GPA criteria (minimum of 2.5 required for program completion-no grade can be lower than 2.0) Instructor recommendations required for practicum placement.

    1. ALH 104 – Nurse Aide Course
    2. ALH 285 – Phlebotomy Practicum – 100 hours in a hospital laboratory with 100 independent draws. (minimum of 2.5 required for course completion)

  7. Apply for graduation certificates and/or degrees in the Student Services Department. May also print the form online.

 

 


 

Medical records
Coding Specialist/ Physician-Based Certificate (Online format)
Course OverviewCourse GuideAdditional InformationAdmissions Process
 

CCS-Ps are coding practitioners who specialize in physician-based settings such as physician offices, group practices, multi-specialty clinics, or specialty centers. They review patient records and possess in-depth knowledge of the CPT coding system and familiarity with the ICD-9-CM and HCPCS Level II coding systems. They are experts in health information documentation, data integrity, and quality and play a critical role in a health provider’s business operations for data submitted to insurance companies or the government for expense reimbursement. The new concepts in the ICD-10-CM system will be included.

This program offers the knowledge and skills to sit for both the Certified Coding Specialist-Physician Office – CCS-P (AHIMA) and/or the Certified Coding Specialist- CCS (AHIMA) American Health Information Management Association and meets the education eligibility requirements as outlined by that association.

 

 

Required Coursework

ALH 111 Diagnostic Coding* 3 credits
ALH 205 Pharmacology* 3 credits
ALH 210 Procedural Coding* 3 credits
ALH 218 Medical Terminology* 3 credits
ALH 222 Disease Conditions* 3 credits
ALH 240 Insurance Claims Processing* 3 credits
ALH 250 Medical Law & Bioethics* 3 credits
ALH 280 Coding Specialist Practicum* 3 credits
BIO 101 Human Biology* 4 credits
OR
BIO 210 Human Anatomy & Physiology I* 4 credits
AND
BIO 211 Human Anatomy & Physiology II* 4 credits
BUS 111 Business/Technical Communications* 4 credits
Total: 32-36 credits
*Course has a prerequisite

 

  1. The student must achieve a “C” or 2.0 GPA in all curriculum courses.
  2. Qualifications for the practicum require that students have all course work completed and an overall 2.5 GPA or above.
  3. All instructors must recommend the student for practicum.
  4. The process of determining who will enter the program will be selective.

 

Winter 2014
Current as: 7/16/14

 

 

Employment Information

Outlook

According to the Bureau of Labor
Statistics, employment of medical
records and health information
technicians is expected to increase
by 15 percent from 2014 to 2024,
much faster than the average for
all occupations. The demand for
health services is expected to
increase as the population ages and
should lead to an increased need for
technicians to organize and manage
the associated medical records.

Coding specialists compile, process and maintain medical records of hospital and clinic patients. They are familiar with coding systems and stay up-to-date on health care documentation.

Day-to-day responsibilities include reviewing patient records for accuracy and completeness, and tracking patient outcomes for quality, organization and maintenance of data for clinical databases and registries. Coding specialists are familiar with classification software and assign clinical codes for reimbursement and data analysis.

Most health information technicians work in hospitals or physicians’ offices. The median annual wage for health information technicians was $37,110 in May 2015. The median annual wages for medical records and health information technicians in the top industries in which they worked were as follows:

Professional, scientific, and technical services $40,790
Hospitals; state, local, and private $39,570
Administrative and support services $36,630
Nursing care facilities (skilled nursing facilities) $35,270
Offices of physicians $32,080

 


Credentialing

The Coding Specialist program offers the knowledge and skills to sit for both the Certified Coding Specialist-Physician Office – CCS-P (AHIMA) and/or the Certified Coding Specialist – CCS (AHIMA) American Health Information Management Association and meets the education eligibility requirements as outlined by that association.

Is this for me?

Medical records are stored electronically so those choosing this profession will need to be comfortable with using software programs and working with different databases.

Patient health information is protected by law, and confidentiality is required of medical records and data security.


Coding Specialist Program

The Coding Specialist program trains students for work in physician-based settings such as physician offices, group practices, multi-specialty clinics, or specialty centers. They review patient records and possess in-depth knowledge of coding systems. They are experts in health information documentation, data integrity, and quality and play a critical role in a health provider’s business operations for data submitted to insurance companies or the government for expense reimbursement. The new concepts in the ICD-10-CM coding system is included as part of the program.

 

 

Guided Pathway

 

  1. Register for admission to the college.
  2. Declare Medical Coding Specialist—Physician Based (CCS-P) Program interest (by filling out application and returning to Carol Naccarato).
  3. Meet Compass (or other course placement determined by the college) basic math and English criteria:
    1. ENG 063 – Reading for College or placement in BUS 111 – Contemporary Business/Technical Communications or higher on Compass test.
    2. ENG 073 – Essentials for College Writing or placement in BUS 111 – Contemporary Business/Tech Communications or higher on Compass test.
    3. Placement in MATH 055 – Basic Applied Math or higher on Compass test OR meet corresponding ACT/SAT scores.
  4. If course placement criteria not met, student may enroll in appropriate remedial course/s to bring skill level up to criteria.
  5. Complete course prerequisites: (minimum of a 2.5 GPA required – with no grade lower than 2.0)
    1. ALH 218 – Medical Terminology
    2. BIO 101 – Introduction to Anatomy & Physiology or BIO 210 & 211 – Human Anatomy & Physiology I & II
  6. SUGGESTED COURSE ROTATION: (minimum of a 2.5 GPA required at all times – with no grade lower than 2.0)
     

    SEMESTER ONE:

    1. ALH 250 – Medical Law & Bioethics
    2. ALH 111 – Diagnostic Coding
    3. BUS 111 – Contemporary Business/Technical Communications

     

    SEMESTER TWO:

    1. ALH 210 – Procedural Coding
    2. ALH 205 – Pharmacology for Allied Health

     

    SEMESTER THREE:

    1. ALH 240 – Insurance Claims Processing
    2. ALH 222 – Disease Conditions

     

    SEMESTER FOUR: (AN OVERALL GPA OF 2.5 MUST BE MET TO ENTER PRACTICUM – NO GRADE CAN BE LOWER THAN 2.0 – ALL PROGRAM INSTRUCTORS MUST RECOMMEND THE STUDENT FOR PRACTICUM PLACEMENT)

    1. Complete practicum preparations
    2. Complete ALH 280 – Coding Specialist—Physician Based Practicum
    3. Complete suggested preparations and review for CCS-P or CCS exam (online)
    4. Complete CC
System administration, man is working in data center with laptop
Network Administration Technician Certificate
Course OverviewCourse GuideGainful Employment Disclosure
 

Network Administration plays a vital part in all companies from start-ups to the largest global players. Network Administration is a highly sought after skill that can provide students with job security and enhanced earning potential. The Network Administration program is an affordable and convenient way to get the training students need to launch a rewarding career in the expanding IT field. The certificate provides a comprehensive overview of networking concepts and skills, from network applications to the protocols and services provided to those applications by the lower layers of the network, with an emphasis on practical application and workforce readiness. Also, the certificate teaches the advanced skills needed to install, configure, monitor, and troubleshoot small to medium-sized networks and manage wireless, and security. Completion of this certificate can prepare students for industry-wide certification. The Network Administration Certificate can also be used toward an Associate of Applied Science in Technology Degree.

 

 

Required Coursework (40 hours)

CIS 101 Introduction to Computers 4 credits
CIS 102 Cisco I* 3 credits
CIS 103 Cisco II* 3 credits
CIS 104 Cisco III* 3 credits
CIS 105 Cisco IV* 3 credits
CIS 172 Linux Operating Systems* 3 credits
CIS 220 Computer Technician Essentials* 3 credits
CIS 240 Introduction to Networking* 3 credits
CIS 241 Install and Configure a Windows Network* 3 credits
CIS 243 Administrating a Windows Server* 3 credits
CIS 244 Advanced Management of Windows Network* 3 credits
CIS 245 Network Security* 3 credits
CIS 248 Networking Capstone Project* 3 credits
Total: 40 credits
*Course has a prerequisite(s)

 

Effective: Fall 2015
Revised: 12/21/16

 

 


 

Team Of Financial Workers Examining Stock Prices On Digital Tablet
Management/Supervision Certificate
Course OverviewCourse GuideAdditional InformationGainful Employment Disclosure
 

This certificate prepares students for entry-level management/supervision positions. This program will introduce the student to the concepts and theories of management and provide practical skills essential for managing employees in the modern workplace. Completion of this certificate can prepare students for industry-wide certification. The Management/Supervision Certificate can also be used toward an Associate of Applied Science in Business Degree.

 

 

Required Coursework (minimum 24 credit hours)

ACCT 100 Fundamentals of Accounting 4 credits
ACCT 111 Principles of Accounting I* 4 credits
BUS 252 Principles of Management 3 credits
BUS 253 Supervision 3 credits
BUS Electives with “ACCT” or “BUS” prefix 7 credits
BUS 283 Management Practicum – Management Certification/review 4 credits
Total: 25 credits
*Course has a prerequisite

 

Effective: Fall 2011
Current as: 7/16/14

 

 

Employment Information

Is this for me?
Consider a career in management/
supervision if you are good at
seeing the big picture, have the
ability to inspire others in
pursuing a common goal, and are
not afraid of having difficult
conversations.

Managers or supervisors lead teams, departments or buildings. They are knowledgeable about their products or groups; they set goals and lead their teams toward accomplishing them.

Managers have more and different roles than those they supervise, and ultimately they are responsible for the quality of the product or service that their workers make or perform. They set schedules, delegate work, pick up the slack when their group is shorthanded, help solve problems between employees, advocate on behalf of their employees to upper management, and sometimes need to hire or fire people.

Good interpersonal relationships are an important management skill, and great managers inspire their people to do their best work.

The median annual wage for management occupations was $100,790 in May 2016, which was the highest wage of all the major occupational groups. Salaries will vary depending on the type of industry, i.e. manufacturing, education, health care, etc.


Outlook
According to the Bureau of Labor Statistics Occupational Outlook Handbook, employment of management occupations is projected to grow nine percent from 2016 to 2026, about as fast as the average for all occupations, which will result in about 878,300 new jobs. Employment growth is expected to be driven by the formation of new organizations and expansion of existing ones, which should require more people to manage these operations.

Glen Oaks Program
This certificate prepares students for entry-level management/supervision positions by introducing them to the concepts and theories of management and provides practical skills essential for managing employees in the modern workplace. Completion of this certificate can prepare students for industry-wide certification. The Management/Supervision Certificate can also be used toward an Associate of Applied Science in Business Degree.

 

 


 

marketing strategy Concept. Chart with keywords and icons. The meeting at the white office table
Management/Marketing Certificate
Course OverviewCourse GuideAdditional InformationGainful Employment Disclosure
 

The Management/Marketing Certificate will prepare the student for entry-level positions in marketing for all types of businesses. The program will familiarize the student with the skills needed for understanding the effects of marketing on an organization. Areas of study will include advertising, promotions, market research, retailing, and forecasting. Completion of this certificate can prepare students for industry-wide certification. The Management/Marketing Certificate can also be used toward an Associate of Applied Science in Business Degree.

 

 

Required Coursework

ACCT 100 Fundamentals of Accounting 4 credits
ACCT 111 Principles of Accounting I* 4 credits
BUS 153 Advertising 3 credits
BUS 250 Principles of Marketing 3 credits
BUS Electives with “ACCT” or “BUS” prefix 7 credits
BUS 282 Marketing Practicum – AMA certification attainable 4 credits
Total: 25 credits
*Course has a prerequisite

 

Effective: Fall 2011
Current/Updated: 3/17/16

 

 

Employment Information

Is this for me?
Consider a career as a marketing
manager if you are creative,
outgoing, friendly, communicate
well, attentive to detail, and
skilled in computer use, budgeting,
negotiating, and long-term planning.

Marketing managers oversee the promotion of a business or product. They create, execute and evaluate advertising campaigns over multiple channels, develop strategies to publicize new products, listen to customer feedback, and report to upper management. They build relationships with media, vendors, employees and clients to ensure their company is presented in the best light possible.

While traditional communication skills are important for this field, digital marketing skills such as search engine optimization, analytics and staying up to date on social media are increasingly important.

According to the Bureau of Labor Statistics Occupational Outlook Handbook, the 2016 median salary for marketing managers was $131,180 per year.


Glen Oaks Program
The Management/Marketing Certificate prepares students for entry-level positions in marketing for all types of businesses, by familiarizing them with the skills needed for understanding the effects of marketing on an organization. Areas of study include advertising, promotions, market research, retailing, and forecasting. Completion of this certificate can prepare students for industry-wide certification. The Management/Marketing Certificate can also be used toward an Associate of Applied Science in Business Degree.

Outlook
According to the U.S. Bureau of Labor Statistics Occupational Handbook, the overall employment of advertising, promotions, and marketing managers is projected to grow nine percent from 2016 to 2026, about as fast as the average for all occupations. Employment growth will vary by occupation.

Advertising, promotional, and marketing campaigns are expected to continue to be essential as organizations seek to maintain and expand their market share. Advertising and promotions managers will be needed to plan, direct, and coordinate advertising and promotional campaigns, as well as to introduce new products into the marketplace.

 

 


 

Support Button on keyboard key
Computer Support Technician Certificate
Course OverviewCourse GuideAdditional InformationGainful Employment Disclosure
 

The purpose of this certificate is to prepare the student for an entry-level computer support or repair position. The student will learn to perform tasks such as installation, configuration, diagnosing, preventive maintenance, and optimization of PC hardware and software. Computer network and security concepts will be taught, as well as, customer service skills. The core computer courses will map to the latest CompTIA certification objective. This certificate may be applied toward the Associate of Applied Science in Business or Associate of Applied Science in Technology.

 

 

Required Coursework (33 credit hours)

CIS 101 Introduction to Computers & Software 4 credits
CIS 102 CISCO I* 3 credits
CIS 117 Visual Basic Programming for Microcomputers* 3 credits
CIS 220 Computer Technician Essentials 3 credits
CIS 224 Computer Repair Essentials* 3 credits
CIS 240 Introduction to Networking* 3 credits
CIS 241 Install and Configure a Windows Network* 3 credits
CIS 243 Administrating a Windows Server* 3 credits
CIS 245 Network Security* 3 credits
CIS 270 PC Operating Systems* 3 credits
CIS 290 Capstone Project* 2 credits

 

Choose a minimum of 5 credits from the following CIS courses:

CIS 100 Using the Internet 1 credit
CIS 103 Cisco II 3 credits
CIS 214 Presentation Graphics & Publishing 3 credits
CIS 227 Concepts of Spreadsheets Level I 3 credits
CIS 233 Concepts of Word Processing Level II 3 credits
CIS 234 Database Applications 3 credits
CIS 252 Web Design I 3 credits
CIS 253 Web Design II 3 credits
CIS 254 Web Design III 3 credits
Total: 38-39 credits
*Course has a prerequisite

 

Effective: Fall 2011
Revised: 12/19/16

 

 

Employment Information

Corporate Positions
Graduates with this certificate
will be qualified to work in a
mobile or corporate technical
environment with a high level of
face-to-face interaction. Job
titles in some organizations
describing the role of this
individual may be: Enterprise
technician, IT administrator, field
service technician, PC technician
and others.

Computer Support Technicians provide help and support to people and organizations using computer software or equipment. They may also install, repair and maintain different types of computer equipment. The technician may focus on networks and servers, or other areas.

Several thousand new computer support specialists will be needed in Michigan by 2020, according to the Michigan Department of Energy, Labor and Economic Growth. The number of computer support specialists is expected to grow by 31 percent and they will earn close to $22 per hour.

The Business and Computer Sciences department at Glen Oaks Community College is meeting this occupational need with a certificate that prepares students for entry-level computer support and repair positions. The certificate requires 32 credit hours, including 29 core credits and three credits hours from an elective course like Web Page Design, Advanced Visual Basic Programming or Network Administration (Windows NOS).


Is this for me?
Computer support technicians should enjoy working with people, be open-minded to learning new technology and be able to multitask. It is important for those employed in this profession to have patience and know that there will be times when there will be extended hours outside the normal work day.

Glen Oaks Program
The Computer Support Technician certificate prepares students for entry-level computer support or repair positions. Students learn hardware and operating systems skills necessary to work in support for both local and wide area network environments.

Students learn to perform tasks such as installation, configuration, diagnosing, preventive maintenance and optimization of PC hardware and software. Computer network and security concepts are taught, along with customer service skills.

The core computer courses will map to the latest Comp TIA certification objective.