System administration, man is working in data center with laptop
Network Administration Technician Certificate
Course OverviewCourse GuideGainful Employment Disclosure
 

Network Administration plays a vital part in all companies from start-ups to the largest global players. Network Administration is a highly sought after skill that can provide students with job security and enhanced earning potential. The Network Administration program is an affordable and convenient way to get the training students need to launch a rewarding career in the expanding IT field. The certificate provides a comprehensive overview of networking concepts and skills, from network applications to the protocols and services provided to those applications by the lower layers of the network, with an emphasis on practical application and workforce readiness. Also, the certificate teaches the advanced skills needed to install, configure, monitor, and troubleshoot small to medium-sized networks and manage wireless, and security. Completion of this certificate can prepare students for industry-wide certification. The Network Administration Certificate can also be used toward an Associate of Applied Science in Technology Degree.

 

 

Required Coursework (40 hours)

CIS 101 Introduction to Computers 4 credits
CIS 102 Cisco I* 3 credits
CIS 103 Cisco II* 3 credits
CIS 104 Cisco III* 3 credits
CIS 105 Cisco IV* 3 credits
CIS 172 Linux Operating Systems* 3 credits
CIS 220 Computer Technician Essentials* 3 credits
CIS 240 Introduction to Networking* 3 credits
CIS 241 Install and Configure a Windows Network* 3 credits
CIS 243 Administrating a Windows Server* 3 credits
CIS 244 Advanced Management of Windows Network* 3 credits
CIS 245 Network Security* 3 credits
CIS 248 Networking Capstone Project* 3 credits
Total: 40 credits
*Course has a prerequisite(s)

 

Effective: Fall 2015
Revised: 12/21/16

 

 


 

Support Button on keyboard key
Computer Support Technician Certificate
Course OverviewCourse GuideAdditional InformationGainful Employment Disclosure
 

The purpose of this certificate is to prepare the student for an entry-level computer support or repair position. The student will learn to perform tasks such as installation, configuration, diagnosing, preventive maintenance, and optimization of PC hardware and software. Computer network and security concepts will be taught, as well as, customer service skills. The core computer courses will map to the latest CompTIA certification objective. This certificate may be applied toward the Associate of Applied Science in Business or Associate of Applied Science in Technology.

 

 

Required Coursework (33 credit hours)

CIS 101 Introduction to Computers & Software 4 credits
CIS 102 CISCO I* 3 credits
CIS 117 Visual Basic Programming for Microcomputers* 3 credits
CIS 220 Computer Technician Essentials 3 credits
CIS 224 Computer Repair Essentials* 3 credits
CIS 240 Introduction to Networking* 3 credits
CIS 241 Install and Configure a Windows Network* 3 credits
CIS 243 Administrating a Windows Server* 3 credits
CIS 245 Network Security* 3 credits
CIS 270 PC Operating Systems* 3 credits
CIS 290 Capstone Project* 2 credits

 

Choose a minimum of 5 credits from the following CIS courses:

CIS 100 Using the Internet 1 credit
CIS 103 Cisco II 3 credits
CIS 214 Presentation Graphics & Publishing 3 credits
CIS 227 Concepts of Spreadsheets Level I 3 credits
CIS 233 Concepts of Word Processing Level II 3 credits
CIS 234 Database Applications 3 credits
CIS 252 Web Design I 3 credits
CIS 253 Web Design II 3 credits
CIS 254 Web Design III 3 credits
Total: 38-39 credits
*Course has a prerequisite

 

Effective: Fall 2011
Revised: 12/19/16

 

 

Employment Information

Corporate Positions
Graduates with this certificate
will be qualified to work in a
mobile or corporate technical
environment with a high level of
face-to-face interaction. Job
titles in some organizations
describing the role of this
individual may be: Enterprise
technician, IT administrator, field
service technician, PC technician
and others.

Computer Support Technicians provide help and support to people and organizations using computer software or equipment. They may also install, repair and maintain different types of computer equipment. The technician may focus on networks and servers, or other areas.

Several thousand new computer support specialists will be needed in Michigan by 2020, according to the Michigan Department of Energy, Labor and Economic Growth. The number of computer support specialists is expected to grow by 31 percent and they will earn close to $22 per hour.

The Business and Computer Sciences department at Glen Oaks Community College is meeting this occupational need with a certificate that prepares students for entry-level computer support and repair positions. The certificate requires 32 credit hours, including 29 core credits and three credits hours from an elective course like Web Page Design, Advanced Visual Basic Programming or Network Administration (Windows NOS).


Is this for me?
Computer support technicians should enjoy working with people, be open-minded to learning new technology and be able to multitask. It is important for those employed in this profession to have patience and know that there will be times when there will be extended hours outside the normal work day.

Glen Oaks Program
The Computer Support Technician certificate prepares students for entry-level computer support or repair positions. Students learn hardware and operating systems skills necessary to work in support for both local and wide area network environments.

Students learn to perform tasks such as installation, configuration, diagnosing, preventive maintenance and optimization of PC hardware and software. Computer network and security concepts are taught, along with customer service skills.

The core computer courses will map to the latest Comp TIA certification objective.

 

 


 

Teenage girl working on some engineering project at home.
Associate of Applied Science in Computer Information Systems
Course OverviewCourse Guide
 

The Associates of Applied Science in Computer Information Systems (CIS) at Glen Oaks will prepare students for various roles in the Information Technology (IT) industry including computer networking, repair, and helpdesk. Glen Oaks offers both Associates in Applied Science and Certificate programs, and the programs cover the objectives for several industry certifications including: A+, Network+, Linux+, Security+, Cisco Certified Network Administrator, Microsoft Certified IT Professional and Microsoft Office Specialist.

 

 

Communications (10 credit hours required)

 BUS 111 Contemporary Business & Technical Communications 4 credits
 ENG 121 English Composition 3 credits
 COM 150 Public Speaking 3 credits

 

Core Requirements (4 credit hours required)

 CIS 101 Introduction to Computers and Software 4 credits

 

Social Sciences (8 credit hours required)

 PSY 101 Psychology 4 credits
 SOC 120 Principles of Sociology 4 credits

 

Mathematics (choose 4 credit hours):

 MATH 151 College Algebra*  4 credits
Total: 26 credits

 

Certificate Courses

 Computer Support Technician  34-35 credits
 Network Technician Certificate  36 credits
Minimum Hours Required: 60-62 (CST) or 62 (NTC) Credits
 *Course has a prerequisite

 

Effective: Winter 2017

 

Scope & Sequence:

Computer Support Technician

Fall 1 Winter 1 Fall 2 Winter 2
COM 150 MATH 151 CIS 117 CIS 245
CIS 101 CIS 102 CIS 224 PSY 101
BUS 111 CIS 241 CIS 243 SOC 120
CIS 240 CIS 220 CIS 270 CIS 290
ENG 121

 

Network Administration Technician

Fall 1 Winter 1 Fall 2 Winter 2
BUS 111 CIS 103 CIS 104 CIS 105
CIS 101 CIS 172 CIS 243 CIS 220
CIS 102 CIS 241 ENG 121 CIS 244
CIS 240 CIS 245 PSY 101 CIS 248
COM 150 MATH 151 SOC 120

 

STEM student working in a small electronics lab, looking through inventory for her electronics project.
Associate of Applied Science in Technology
Course OverviewCourse Guide
 

Students seeking an Associate of Applied Science in Technology degree generally move directly into the workplace upon graduation. This Associate degree is flexible and provides a wide range of classroom experiences in the field of automotive technology, electrical technology and computer repair. It is recommended that each student meet with an advisor to schedule classes which pertain to their chosen degree.

 

 

Communications (choose 10 credit hours)

 BUS 111 Contemporary Business & Technical Communications*  4 credits
 COM 140: Speech*  3 credits
OR
 COM 150 Public Speaking*  3 credits
 ENG 121 English Composition I*  3 credits

 

Computer Science (4 credit hours required)

 CIS 101 Introduction to Computers & Software* 4 credits

 

Social Science (choose 7-8 credit hours)

BUS 251 Organizational Behavior* 3 credits
HIST 201 U.S. History I: European Colonization to 1877* 4 credits
HIST 202 U.S. History II: Reconstruction to the Present* 4 credits
HIST 230 Women in History 3 credits
PSI 110 American Government & Political Science* 4 credits
PSY 101 Psychology* 4 credits
PSY 210 Human Growth & Development* 4 credits
PSY 250 Human Sexuality* 4 credits
PSY 260 Social Psychology* 4 credits
SOC 120 Principles of Sociology* 4 credits
SOC 220 Marriage and Family* 4 credits

 

Industrial Studies (3 credit hours required)

INDS 151 Manufacturing Processes 3 credits

 

Mathematics (choose 3-4 credit hours)

MATH 100 Introduction to Algebra* 4 credits
MATH 104 Intermediate Algebra* 4 credits
MATH 109 Math for Technicians I 3 credits
MATH 119 Math for Technicians II* 3 credits
MATH 151 College Algebra* 4 credits
MATH 161 Calculus I and Analytic Geometry* 4 credits
MATH 162 Calculus II and Analytic Geometry* 4 credits

 

 Elective (2 credit hours)  2 credits

 

Technology Courses (choose a minimum of 30 credit hours) 30 credits 

 

To be granted an Associate of Applied Science in Technology Degree, the student must complete one (1) of the following Technology Certificates:

Automotive Technician Certificate
Computer Aided Drafting & Design Certificate
Computer Support Technician Certificate
Electrical Technologies Certificate
Machine Tool Certificate
Welding Certificate

 

Total: 62 credits
*Course has a prerequisite

 

Effective: Fall 2012
Current/Updated: 3/1/17