Required Coursework (33 credit hours)
|CIS 101 Introduction to Computers & Software||4 credits|
|CIS 102 CISCO I*||3 credits|
|CIS 117 Visual Basic Programming for Microcomputers*||3 credits|
|CIS 220 Computer Technician Essentials||3 credits|
|CIS 224 Computer Repair Essentials*||3 credits|
|CIS 240 Introduction to Networking*||3 credits|
|CIS 241 Install and Configure a Windows Network*||3 credits|
|CIS 243 Administrating a Windows Server*||3 credits|
|CIS 245 Network Security*||3 credits|
|CIS 270 PC Operating Systems*||3 credits|
|CIS 290 Capstone Project*||2 credits|
|CIS 100 Using the Internet||1 credit|
|CIS 103 Cisco II||3 credits|
|CIS 214 Presentation Graphics & Publishing||3 credits|
|CIS 227 Concepts of Spreadsheets Level I||3 credits|
|CIS 233 Concepts of Word Processing Level II||3 credits|
|CIS 234 Database Applications||3 credits|
|CIS 252 Web Design I||3 credits|
|CIS 253 Web Design II||3 credits|
|CIS 254 Web Design III||3 credits|
|*Course has a prerequisite|
Effective: Fall 2011
Computer Support Technicians provide help and support to people and organizations using computer software or equipment. They may also install, repair and maintain different types of computer equipment. The technician may focus on networks and servers, or other areas.
Several thousand new computer support specialists will be needed in Michigan by 2020, according to the Michigan Department of Energy, Labor and Economic Growth. The number of computer support specialists is expected to grow by 31 percent and they will earn close to $22 per hour.
The Business and Computer Sciences department at Glen Oaks Community College is meeting this occupational need with a certificate that prepares students for entry-level computer support and repair positions. The certificate requires 32 credit hours, including 29 core credits and three credits hours from an elective course like Web Page Design, Advanced Visual Basic Programming or Network Administration (Windows NOS).
Computer support technicians should enjoy working with people, be open-minded to learning new technology and be able to multitask. It is important for those employed in this profession to have patience and know that there will be times when there will be extended hours outside the normal work day.
The Computer Support Technician certificate prepares students for entry-level computer support or repair positions. Students learn hardware and operating systems skills necessary to work in support for both local and wide area network environments.Students learn to perform tasks such as installation, configuration, diagnosing, preventive maintenance and optimization of PC hardware and software. Computer network and security concepts are taught, along with customer service skills.
The core computer courses will map to the latest Comp TIA certification objective.