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Computer Support Technician Certificate

Course OverviewCourse GuideAdditional Information
 

The purpose of this certificate is to prepare the student for an entry-level computer support or repair position. The student will learn to perform tasks such as installation, configuration, diagnosing, preventive maintenance, and optimization of PC hardware and software. Computer network and security concepts will be taught, as well as, customer service skills. The core computer courses will map to the latest CompTIA certification objective. This certificate may be applied toward the Associate of Applied Science in Business or Associate of Applied Science in Technology.

 

 

Required Coursework (33 credit hours)

CIS 101 Introduction to Computers & Software 4 credits
CIS 102 CISCO I* 3 credits
CIS 117 Visual Basic Programming for Microcomputers* 3 credits
CIS 220 Computer Technician Essentials 3 credits
CIS 224 Computer Repair Essentials* 3 credits
CIS 240 Introduction to Networking* 3 credits
CIS 241 Install and Configure a Windows Network* 3 credits
CIS 243 Administrating a Windows Server* 3 credits
CIS 245 Network Security* 3 credits
CIS 270 PC Operating Systems* 3 credits
CIS 290 Capstone Project* 2 credits

 

Choose a minimum of 5 credits from the following CIS courses:

CIS 100 Using the Internet 1 credit
CIS 103 Cisco II 3 credits
CIS 214 Presentation Graphics & Publishing 3 credits
CIS 227 Concepts of Spreadsheets Level I 3 credits
CIS 233 Concepts of Word Processing Level II 3 credits
CIS 234 Database Applications 3 credits
CIS 252 Web Design I 3 credits
CIS 253 Web Design II 3 credits
CIS 254 Web Design III 3 credits
Total: 38-39 credits
*Course has a prerequisite

 

Effective: Fall 2011
Revised: 12/19/16

 

 

Employment Information

Corporate Positions
Graduates with this certificate
will be qualified to work in a
mobile or corporate technical
environment with a high level of
face-to-face interaction. Job
titles in some organizations
describing the role of this
individual may be: Enterprise
technician, IT administrator, field
service technician, PC technician
and others.

Computer Support Technicians provide help and support to people and organizations using computer software or equipment. They may also install, repair and maintain different types of computer equipment. The technician may focus on networks and servers, or other areas.

Several thousand new computer support specialists will be needed in Michigan by 2020, according to the Michigan Department of Energy, Labor and Economic Growth. The number of computer support specialists is expected to grow by 31 percent and they will earn close to $22 per hour.

The Business and Computer Sciences department at Glen Oaks Community College is meeting this occupational need with a certificate that prepares students for entry-level computer support and repair positions. The certificate requires 32 credit hours, including 29 core credits and three credits hours from an elective course like Web Page Design, Advanced Visual Basic Programming or Network Administration (Windows NOS).


Is this for me?
Computer support technicians should enjoy working with people, be open-minded to learning new technology and be able to multitask. It is important for those employed in this profession to have patience and know that there will be times when there will be extended hours outside the normal work day.

Glen Oaks Program
The Computer Support Technician certificate prepares students for entry-level computer support or repair positions. Students learn hardware and operating systems skills necessary to work in support for both local and wide area network environments.

Students learn to perform tasks such as installation, configuration, diagnosing, preventive maintenance and optimization of PC hardware and software. Computer network and security concepts are taught, along with customer service skills.

The core computer courses will map to the latest Comp TIA certification objective.

 

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