8-D Problem Solving – Glen Oaks Community College

Description:Target Audience:Prerequisites:Delivery Method:

Description

This 8-hour training provides problem solving expertise and training in the 8-D methodology. Participants will gain the knowledge, skill and ability to understand why problem solving and process improvement is necessary, as well as lead a team-based problem solving effort, using the 8D Problem Solving Methodology.

Target Audience

Design and manufacturing engineering personnel, quality and reliability/test engineers, program managers, and anyone else who needs to understand the concepts of 8-D Problem Solving.

Prerequisites

None; No prerequisites for this course

Delivery Method

Classroom-style lecture with PowerPoint slides and in-class discussion to encourage questions and participation.

Course Contents

D1: Team Formation and Team Building

Select a team that has the knowledge, time, authority and skill to problem solve and implement corrective actions.
The team must have an effective leader with clear goals and objectives.

D2: Describe the Problem

Specify the internal/external customer problem in measurable terms.
Describe the problem in quantifiable terms: 5W2H (Who, What, When, Where, Why, How & How Many)

D3: Implement and Verify Interim Containment Actions

Define and implement containment (temporary) actions that will protect the customer from the problem until permanent corrective action is implemented.
Understand the importance of data, charting and reporting.

D4: Identify and Verify Root Causes

Identify all possible causes that could explain why the problem occurred
Use an appropriate, systemic approach
Brainstorm
- 5W (Who, What, When, Where &Why)
- Cause and Effect
- Pareto Principle
- Process Flow Chart
- Looking for Change
- Confirming Most Likely Cause
Test each possible cause against the problem description and data
Identify actions to eliminate root cause

D5: Choose and Verify Corrective Actions

Identify various solutions that will resolve the customer problem and will not cause undesirable side effects.
Define contingency actions, if necessary, based on risk assessment.

D6: Implement and Validate Permanent Corrective Actions

Develop, commit and implement the best permanent corrective actions
Choose ongoing controls to ensure root cause is eliminated
Monitor long-term effects and make adjustments as necessary

D7: Prevent Recurrence

Review and implement steps to prevent recurrence of the problem and any similar problem in the future
Modify necessary management systems, operating systems, practices and procedures, such as ISO/QS, Quality Stream and Standard Operating Procedures
Review and update training and workflow

D8: Congratulate Your Team

Recognize and reward the collective efforts of your team/Analyze the importance of rewards
Report results and recommendations

Textbook:

None; presentation notes will be provided.

Three executives having a conversation.

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