Glen Oaks Community College Customized Training

8-D Problem Solving

Description:Target Audience:Prerequisites:Delivery Method:


This 8-hour training provides problem solving expertise and training in the 8-D methodology. Participants will gain the knowledge, skill and ability to understand why problem solving and process improvement is necessary, as well as lead a team-based problem solving effort, using the 8D Problem Solving Methodology.


Target Audience

Design and manufacturing engineering personnel, quality and reliability/test engineers, program managers, and anyone else who needs to understand the concepts of 8-D Problem Solving.



None; No prerequisites for this course


Delivery Method

Classroom-style lecture with PowerPoint slides and in-class discussion to encourage questions and participation.


Course Contents

D1: Team Formation and Team Building
  • Select a team that has the knowledge, time, authority and skill to problem solve and implement corrective actions.
  • The team must have an effective leader with clear goals and objectives.
D2: Describe the Problem
  • Specify the internal/external customer problem in measurable terms.
  • Describe the problem in quantifiable terms: 5W2H (Who, What, When, Where, Why, How & How Many)
D3: Implement and Verify Interim Containment Actions
  • Define and implement containment (temporary) actions that will protect the customer from the problem until permanent corrective action is implemented.
  • Understand the importance of data, charting and reporting.
D4: Identify and Verify Root Causes
  • Identify all possible causes that could explain why the problem occurred
  • Use an appropriate, systemic approach
  • Brainstorm
    • 5W (Who, What, When, Where &Why)
    • Cause and Effect
    • Pareto Principle
    • Process Flow Chart
    • Looking for Change
    • Confirming Most Likely Cause
  • Test each possible cause against the problem description and data
  • Identify actions to eliminate root cause
D5: Choose and Verify Corrective Actions
  • Identify various solutions that will resolve the customer problem and will not cause undesirable side effects.
  • Define contingency actions, if necessary, based on risk assessment.
D6: Implement and Validate Permanent Corrective Actions
  • Develop, commit and implement the best permanent corrective actions
  • Choose ongoing controls to ensure root cause is eliminated
  • Monitor long-term effects and make adjustments as necessary
D7: Prevent Recurrence
  • Review and implement steps to prevent recurrence of the problem and any similar problem in the future
  • Modify necessary management systems, operating systems, practices and procedures, such as ISO/QS, Quality Stream and Standard Operating Procedures
  • Review and update training and workflow
D8: Congratulate Your Team
  • Recognize and reward the collective efforts of your team/Analyze the importance of rewards
  • Report results and recommendations


None; presentation notes will be provided.

Three executives having a conversation.


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