Glen Oaks Community College Customized Training

Communication Skills

Description:Target Audience:Prerequisites:Delivery Method:


Individual and team success depends upon the ability of individuals to communicate with each other. This practical 8-hour course helps participants understand the essentials of the communication process, identify communication problems, discuss productive approaches to communication and to develop effective communication skills. These skills will provide a great benefit for any organizations employees.


Target Audience

Supervisors, Managers, Team leaders, whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and to create positive working relationships.



None; No prerequisites for this course


Delivery Method

Classroom-style lecture with student participation, PowerPoint slides, in-class questions and exercises to reinforce learning and to encourage questions and participation.


Course Contents

Types of Communication
  • Verbal
  • Non-verbal
  • Written
Introduction to Feedback
  • Communication factors
  • Communication response styles
  • Interpersonal relationship styles
  • Giving and receiving feedback
  • Open-loop system
Interpersonal Communication Styles
  • Actively involving others for their input and ideas
  • Focusing on the problem, behavior, not on the person
  • Enhancing self-esteem of others
  • Listening and controlling your negative emotions


Training materials will be handed out in the class.


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