To provide an avenue for addressing and resolving student concerns, to ensure continued improvement of College processes, and to meet regional accreditation and federal compliance requirements, Glen Oaks Community College shall establish formal procedure(s) for receiving concerns, complaints, and grievances from students; shall provide clear information regarding such procedures; shall respond to concerns in a timely manner; and shall analyze them to improve processes. The College shall utilize a systematic tracking process for various types (subject matters) of concern that effectively allows formal student complaints to be received, tracked, and handled in a timely manner. The College shall review its concern policies and procedures from time to time to ensure compliance with the requirements of Higher Learning Commission Criteria for Accreditation and federal compliance.
Glen Oaks Community College shall provide students who have a College concern or issue that they are unable to resolve an opportunity to report such a concern formally to the appropriate College official. Examples of concerns include, but are not limited to, issues with customer service, complaints regarding an instructor or staff member, or challenges with a college policy or procedure. Information provided by students through this process gives the College the opportunity to improve services or processes when warranted. When a student has a conflict with a GOCC faculty or staff member, the College encourages students to first speak to the person with whom they have a conflict, as many concerns can be resolved informally. However, when a conflict cannot be resolved, or the student is reluctant to speak to the faculty or staff member, they are encouraged to utilize the formal Student Concern Procedure.
In addition, students are encouraged to report individuals displaying behaviors they perceive as concerning, worrisome, or threatening (no matter how minor the behavior may seem). Such reporting allows the college to intervene and find solutions, connect concerns to previous reports, and provide students with the levels of support that are needed. Examples of concerning behaviors include, but are not limited to, classroom misconduct, physical violence, excessive absences, direct statements indicating stress, deterioration of physical appearance or hygiene, angry or hostile outbursts, disorganized speech or confusion, substance abuse, or noticeable cuts, bruises, or burns.
The College also strongly encourages students to report any incidents of sexual misconduct, including dating or domestic violence, sexual harassment, sexual misconduct, or stalking. As “responsible employees,” GOCC faculty, administrators, and staff are required to report incidents of potential sexual misconduct. Students who wish to speak to someone confidentially (without filing a report) may meet with a licensed counselor in Student Services, a private counselor, or clergyperson.
Incidents involving sexual misconduct that meet appropriate criteria shall be handled under the College’s Title IX policy (Policy 3.95). Student concerns about a final grade in a course shall be handled under the College’s Grade Appeal Procedure (Policy 3.24).
Adopted by Board of Trustees January 12, 2000, revised February 9, 2000, title updates made 2012, 9/17/14, 1/2020, total revision 8/12/2021.
Tuesday & Wednesday
8:15 a.m. - 6:00 p.m.
Closed: Saturday & Sunday
Tuesday & Wednesday
7:00 a.m. - 6:00 p.m.
Closed: Friday, Saturday & Sunday