Anne Springsteen

Project Director

Education: Associate of Arts, Liberal Arts – Southwestern Michigan College, 2002 Bachelor of Science, Family Studies – Western Michigan University, 2003 Master of Arts degree, Counselor Education and Community Counseling – Western Michigan University, 2007

Professional Background: I’ve worked with students in various professional capacities for several years. While completing my Associate degree I was employed in the library at Southwestern Michigan College. After earning my Associate and Bachelor degrees I had the opportunity to continue working with college students as the Special Populations Advisor at SMC. There I learned invaluable information about the issues facing students with disabilities and developed a passion for advocating for the rights of students in general. Upon graduating with my Master’s degree I began looking for a way to further serve students by utilizing my newly-minted counseling skills. The TRIO Student Support Services program (called EXCEL) at SMC needed a new counselor and I jumped at the opportunity to provide the kind of wraparound services that TRIO students receive. Providing career and personal counseling, academic advising, educational workshops, college success courses, and many other student development opportunities to help TRIO students achieve their goals was, and continues to be, very rewarding. I joined the staff at Glen Oaks Community College in 2011 as the TRIO SSS Project Advisor and became Director in January 2014. It’s been great fun helping to get TRIO SSS started at GOCC, and I look forward to continuing to serve our students!

TRIO Philosophy: Along the way to your degree, there will be bumps in the road – but we are here to help you Turn Roadblocks Into Opportunities! Your active participation in TRIO SSS will help ensure that you are empowered by and engaged with your journey toward academic, professional, and personal success.



Jaime Raifsnider

Project Advisor

Education: Associate of Arts, Business Management – Kalamazoo Valley Community College, 2008 Bachelor of Arts and Science, Interpersonal Communication/Holistic Health – Western Michigan University, 2010

Professional Background: While in my undergrad, I worked at Kalamazoo Valley Community College in various positions that all involved helping students. I worked in the tutoring and testing center for a total of four years and learned just how important it was to get students the academic help they needed. Then I moved on to work with the Admissions Office at KVCC where I conducted campus tours and organized and facilitated outreach activities geared towards getting high school students excited for college. Additionally, I worked at the Student Services desk, which helped students receive the information on what services were available to them. I have been involved in TRIO SSS since 2011! I have seen first-hand how TRIO can help students realize their educational and career goals, as well as reach their full potential outside of the classroom. TRIO truly does WORK, if you are involved and ask any and all questions that you want answered, or even if you admit that you don’t have any questions to ask, TRIO can help you. I am passionate about helping students, and always will be.

TRIO Philosophy: I believe that knowing what support services are available to help students be successful is step #1. TRIO Student Support Services will help students make those first steps in receiving that knowledge. “Knowledge is power.” -Sir Francis Bacon


Hannah Fries

Project Advisor

Education: Bachelor of Arts and Science, English with Emphasis on Practical Writing – Western Michigan University, 2011.
In Progress-Master of Arts in Communication with Emphasis in New Media- Spring Arbor University.

Professional Background: I graduated from Western Michigan University in 2011, but I also took classes at Kalamazoo Valley Community College. During my time at Western, I worked at the main library, Waldo Library, at the Science Reference Desk. I answered a wide variety of questions and assisted patrons with research, finding books, or even navigating the many resources at Western. During my senior year at Western, I also worked with Communities In Schools of Kalamazoo (CIS), a non-profit that works within the Kalamazoo Public Schools with K-12 students with a goal to connect students with resources to succeed and graduate. My internship with CIS & work within the library awakened a passion to support students in their education and help provide resources for their success. I was hired as the TRIO Student Support Services Senior Secretary at Glen Oaks Community College in October 2011. In December 2013 I was promoted to the Retention Coordinator/Advisor position. I never envisioned myself as an advisor, but I love working more closely with students and helping them reach their goals!

TRIO Philosophy: I believe that one of the keys to providing quality student services is good communication with the students to ensure that their needs are met efficiently and effectively.


Contact Information

Phone: (269) 294-4324


Send a message via our Contact Form


“TRIO Student Support Services is federally funded at 92% by the U.S. Dept. of Education in the amount of $220,000 and 8% funded by Glen Oaks Community College for the 2015-2016 year.”