System/Data Analyst

POSITION TITLE:

DIRECTLY REPORTS TO:

SUPERVISES:

POSITION TYPE:

POSTING DATE:

System/Data Analyst

Director of Information Technology

None

Full-Time, Administrative

December 18, 2019

GENERAL SUMMARY:

The System/Data Analyst will assist in the execution of IT functions within the college which include support duties, administrative duties, technical management, customer service, troubleshooting, analysis, and assisting users with technical solutions and training.

DUTIES AND RESPONSIBILITIES:

  1. Provide general Tier 1 Support (basic help desk resolution and service desk delivery) including:
    1. Both software and hardware troubleshooting.
    2. Assisting users with password resets in various systems.
  2. Provide specific Tier 2 Support (in-depth technical support) including:
    1. Both software and hardware troubleshooting.
    2. Occasional hardware installation and maintenance.
  3. Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints.
  4. Decompose high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail suitable for user by those who must base their work on the requirements.
  5. Write requirement specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely.
  6. Provide reports as required in a variety of tools, including but not limited to Informer and Excel.
  7. Develop and provide training for the staff on reporting tools, queries and SIS.
  8. Support the LMS used by the college.
  9. Support CIS Controls 1 (hardware inventory management), 2 (software inventory management), 4 (control use of administrative privileges), 6 (analyze security logs), and 17 (security awareness and training).
  10. Manage small to medium projects from initiation to closure.
  11. Collaboratively manage backups and backup testing.
  12. May occasionally install Windows and Linux Operating Systems and software applications.
  13. Prepare and maintain documents, files, and records in order to document activities, conveying information and/or providing an up-to-date reference and audit trail.
  14. Perform continual service improvement in all areas of responsibility.
  15. Perform other duties as assigned by the Director of Information Technology for the purpose of ensuring the efficient and effective functioning of the work unit.

COMMITTEE MEMBERSHIP: As assigned.

QUALIFICATIONS:

Required:

  • Associate degree with 2+ years of experience directly related to the duties and responsibilities specified.
  • Ability to communicate effectively, both orally and in writing.
  • Proficient in Microsoft Windows 10, Microsoft Office, and Linux.
  • Strong problem solving and team work skills.
  • Demonstrated ability to manage projects from initiation to closure.
  • Experience communicating with non-technical staff and guiding technical decisions.
Preferred:

  • Prior working experience in a school, college, or university.
  • Knowledge of ITIL.
  • Proficiency in Microsoft Windows Server 2016.
  • Experience with reporting tools such as Informer.
  • Experience with Ellucian Colleague.
  • Experience working with databases.
  • Experience working with Cisco Call Manager.

HOW TO APPLY:
To apply, submit cover letter, resume, unofficial transcripts, and three professional references to: Glen Oaks Community College, Attn: Human Resources, 62249 Shimmel Road, Centreville, MI 49032; or via e-mail at hr@glenoaks.edu. Position will remain open until January 10, 2020 or until filled.

Glen Oaks Community College is an Affirmative Action/Equal Opportunity, Title IX, Section 504 Employer. This organization participates in E-verify. For more information, please visit the E-verify website.
Administrator