Welcome to the Viking Zone
This is your one stop page for all information related to your Glen Oaks accounts.
Glen Oaks students can use this page to find information about accessing all of their different online services including WebAdvisor, Canvas, Etrieve, Viking Email, and Text Alerts. Below you will find details about the different services as well as information on what to do if you experience issues with any of your accounts.
In an effort to make signing into our different systems as easy as possible, Glen Oaks utilizes a Single Sign-On system. This means that you can use one username and password to access all of your Glen Oaks accounts, such as Canvas, WebAdvisor, and your Viking Email. These credentials are also used to login/access any of the computers on campus.
Your initial password follows similar rules. It is also determined by your last name and College ID#. Initially, your password would be your last name (first letter is capitalized) followed by an exclamation point (!) and then your full College ID#. So returning to the previous example of John Smith 0054321, John’s initial password would be Smith!0054321. As your initial password is not secure, it will need to be changed upon getting logged into WebAdvisor.
Existing Users: use your WebAdvisor user name and password.
Be advised: if you haven’t updated your password recently you will be required to change it.
WebAdvisor is an online service provided for students, staff, and community members. You can search for and view offered courses without providing login credentials, but other services offered through WebAdvisor require login access to view. Logged-in users can review information such as their Academic Profile, Student Payment Information, Document Status, Financial Aid, and Academic Planning. They can also Register for courses and fill out required forms paperlessly via our Etrieve Document Portal.
Password Reset Area
Although resetting your password must be done through WebAdvisor, locating the area can be difficult if your not familiar with using this service. Because of this, we have provided a direct link to the Password Reset area within WebAdvisor.
Password Reset Instructions
Please follow along with the Password Reset Instructional Video, or follow these Step-by-step instructions on how to change your password. (This password change will affect your WebAdvisor, Canvas, Etrieve, and Viking Email password)
Glen Oaks Mobile Application
While WebAdvisor is a valuable service to be able to access, it is not always the most user friendly experience when using your cell phone or mobile device. In order to make this information more readily accessible for our mobile users, we have released the new Glen Oaks CC mobile app. Visit the Google or iTunes play store and download the GLEN OAKS CC app today!
We are using Canvas as our learning platform for Distance Learning classes. Below is the information on how to access the system. Canvas is linked to your WebAdvisor account, so please make sure you have access to your WebAdvisor account before attempting to sign into Canvas.
Logging Into Canvas Is Easy!
- Go to (the Canvas link is also on the glenoaks.edu homepage)
- Username: Your first initial, last name, and last three digits of your GOCC student ID number (this is the same as your WebAdvisor username and is commonly referred to as your Viking ID)
- Password: Your password is the same password you use to access your WebAdvisor or email account
Your Viking Email is provided through Google’s Gmail service. You can use the VIKING EMAIL button to get logged into your account, or you can login directly through Gmail.
Traditional paper filing cannot fully track the lifecycle of a document. And for many of the documents that are actually stored electronically, once they are shared and emailed, you’ve lost track of it altogether. Etrieve helps to make this problem a thing of the past.
Etrieve, our fully browser-based document management solution, allows us to store and organize student’s documents in a single content repository. Because of this repository, student data is consistent across all applications, access to information is instantaneous, and everyday business processes are more efficient.
Etrieve allows students and employees to search, review and edit documents through a secure, responsive interface, without the need for locally installed software.This service also utilizes single sign-on authentication, so the credentials that you use to login to all of your other accounts are also used to login to Etrieve.
Student Help Desk
Relax. We’re Here To Help.
While 9 times out of 10, any issues you may experience with accessing your accounts can be resolved by changing your password, this is not always the case.
Glen Oaks is constantly striving to provide you with the easiest and most user friendly experience possible when trying to access your different accounts but, as you know, sometimes things go wrong.
That being said, we have multiple resources available to you for when you run into issues that you can’t resolve on your own.
Student Services Help Desk
If you experience any difficulties with accessing your accounts, Student Services is your first stop to getting your issue resolved. Our friendly staff will be happy to help you get your password working, or if you are experiencing something more complex, they can escalate the issue in order to get it resolved in a timely manner.
Library Help Desk
When evening students have an issue, it typically doesn’t take place during regular Student Services hours. In order to continue to provide our students with the tools needed to succeed, we also have a Help Desk located in the Library (Circulation Desk) to provide evening and weekend help. The individuals staffing the Help Desk are trained to help resolve your access issues, or can elevate the issue to ensure its timely resolution.
Glen Oaks Community College realizes that not everyone works on schoolwork at the same times of the day. Many of our students have jobs, families, and lives outside of Glen Oaks that don’t allow for getting technical assistance during regular school hours. Because of this, Glen Oaks has partnered with Michigan Community Colleges (MCC) in order to provide you with an after hours option if you need assistance. Blackbelt’s Phone Based Help Desk service can be reached toll free at (877) 235-2176 and is offered . Blackbelt can help you with all the same problems as any of our other Help Desks.
*Note: For your safety and security, as well as the safety and security of Glen Oaks Community College, you are (either by a school/state ID or by supplying personally identifying information) before any changes can be made to your accounts.