Resetting your password if you have forgotten it (or if what you believe to be your password is not working) must be done through WebAdvisor. Locating the area can be difficult if your not familiar with using this service. Because of this, we have provided a direct link to the Password Reset Tool within WebAdvisor. By using this area, a temporary password will be sent to your email so you can get logged in and change your password to something more private/secure.
Please note: When you are prompted for your old password on the password reset screen, you will need to supply the temporary password that you receive via email.
If you know your password, you can change it via the available prompt on both WebAdvisor or myGOCC once logged in.
Password Reset Instructions
Please follow along with the Password Reset Instructional Video, or follow these Step-by-step instructions on how to change your password. (This password change will affect your WebAdvisor, Canvas, Etrieve, and Viking Email password)
Password Reset Troubleshooting
While we have tried to make the password reset process as straight forward as possible, there are still some instances that can cause you to have difficulties resetting your own password. Below you will find solutions to some of the more common problems that are seen with users experiencing issues with this process.