Student Complaint Process

We’re Here to Support You

At Glen Oaks Community College, your success matters. If you experience a concern, issue, or problem as a student, the College is here to help you resolve it.

We encourage you to speak up. Your feedback helps improve programs, services, and the overall student experience.

Start Here: Resolve Your Concern at Glen Oaks

Most concerns can be resolved quickly by working directly with the College.

Follow these steps first:

  1. Talk with your instructor, advisor, or the office involved
  2. If unresolved, contact the appropriate department supervisor
  3. Submit a formal complaint through the College if needed

This process allows us to:

  • Address your concern as quickly as possible
  • Provide fair and timely resolutions
  • Improve services for all students

If Your Complaint Is Not Resolved

If your concern is not resolved through Glen Oaks, you have additional options depending on the type of complaint.

Accreditation Complaints

The Higher Learning Commission reviews complaints related to institutional practices that may affect accreditation.

You may contact them if your issue remains unresolved after following the College process.

Contact Information:

State of Michigan Complaints (Online Learning)

If your complaint involves online education, you may contact the Michigan Department of Licensing and Regulatory Affairs.

This applies to programs regulated under Michigan’s Higher Education Authorization and Distance Education Reciprocal Exchange Act.

Agency:
Corporations, Securities & Commercial Licensing Bureau
P.O. Box 30018
Lansing, MI 48909

You may submit a complaint through the Postsecondary Student Complaints process.

Out-of-State Students

If you live outside Michigan, you can contact your state’s higher education authority.

Visit the State Higher Education Executive Officers Association website to find your state agency.

Military and Veteran Students

If your complaint involves military education benefits, you may use the Military OneSource Postsecondary Education Complaint System.

This resource supports active duty service members and veterans.

Consumer Protection Complaints

For consumer-related concerns, contact the Michigan Attorney General Consumer Protection Division.

Contact Information:
P.O. Box 30213
Lansing, MI 48909-7713

You may also visit the State of Michigan’s Department of Licensing and Regulatory Affairs website.

Frequently Asked Questions

Q: When should I file a formal complaint?
A: You should file a formal complaint after trying to resolve the issue directly with your instructor, advisor, or department.

Q: Will filing a complaint affect my grades or status?
A: No. Glen Oaks is committed to fair and respectful processes. Filing a complaint will not impact your academic standing.

Q: How long does the process take?
A: Timelines vary depending on the issue, but the College works to resolve concerns as quickly as possible.

Q: Can I file a complaint if I am an online student?
A: Yes. Online students can use the same process and may also contact the State of Michigan for additional support.

Take the Next Step

If you need help or are ready to report a concern: