Inclusive Access FAQs

Course material charges will be applied to your student account after the final drop date (see the Academic Calendar for the exact final drop date with no refunds after this date). You can also use your financial aid and other tuition payment options available to you.

There is nothing you will need to do. The cost of the course materials will be applied to your student account after the drop period. If you have financial aid there is nothing you will need to do. If you are on a payment plan, this will increase the amount of your monthly payment. If you have already paid in full, you will receive a notice you have a balance that is now owed due to these charges of the course materials.

Yes! Publishers provide significant discounts to participate in this program and those discounts are passed on to you via this program. In other words, it’s cheaper to be in this program than to opt-out.

You are automatically enrolled in Access and the charges for course materials will be applied directly to your student account after the final drop date (see the Academic Calendar for the exact final drop date with no refunds after this date). This program provides a method to easily access, manage and use all course materials regardless of format or cost.

The cost depends on which course(s) you’re taking. To get the exact amount, please see the Bookstore Textbook page.

Glen Oaks Community College (GOCC) is piloting ACCESS with MATH 101 and MATH 201 only. We hope to continue to expand and include more courses future terms.

• Digital materials can be accessed through Canvas (GOCC’s Learning Management System) from moment your class is available in Canvas or on day one of the semester. Your instructors will provide instructions for how to access the materials.
• Any required physical material will be listed on the Bookstore Textbook page and you will receive a confirmation email from customerservice@efollett.com to your @viking.glenoaks.edu email to let you know when the materials are available to pick up in The Oaks Store. Bring that confirmation number when you come in to pick up your materials.

Here is a sample of the email you will receive for pickup:

Only REQUIRED course materials are included in the ACCESS Program. Recommended materials may be ordered online or in person at the bookstore where our textbook experts will be happy to assist you.

If you drop a course, return physical materials to the campus store by the communicated deadline provided to you when you picked up your materials. Physical materials should be in reusable condition. Access to digital materials will be revoked by the publisher upon confirmation of your section drop. If you add a new course that is part of the ACCESS program, digital course materials should be available and delivered to you within 24-48 hours of that enrollment. If your course requires physical materials, then go to the campus store once you receive a confirmation that your order is available for pick up. This is typically within 24-48 hours of your new enrollment. If you add a course that is not part of the program, follow the steps above under the “How do I get my Non- ACCESS course materials?” section.

If you drop within the drop/add period, you will not be charged course materials fees. If you drop after the final drop date, course materials fees will not be reimbursed.

1. Contact the bookstore and our store team will be happy to assist with this process.
2. Use the customer portal link that will be sent to your @viking.glenoaks.edu email address and follow the steps.
3. Visit the customer portal directly:
   1. Enter your student email, click Submit.
   2. If an account is located, you will receive an email with a link to Access Account & Set Password.
      
   3. Create a password and Save.
      
   4. You will then be launched into the Student Portal.
      
   5. From there you can opt out.
      

Yes. You can opt back in to the program as long as you have done so by the drop deadline.

After this date, you will be officially participating in the ACCESS program and associated course material fees will be applied to your student account.

Yes! Any physical material that you receive is yours to keep, as long as you have not dropped or opted-out of the course. Digital materials will be available based on the publisher’s terms. Remember: if you do drop or Opt-Out, you are expected to return your physical material to the store by the drop deadline in order to avoid the charge associated with it.

If you are participating in Inclusive ACCESS, you can contact the publisher McGraw-Hill. If you have Opted-Out of the program, please contact the publisher’s Tech Support Representatives.

Please contact The Oaks Store: