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Student Help Desk

While 9 times out of 10, any issues you may experience with accessing your accounts can be resolved by changing your password, this is not always the case.

Glen Oaks is constantly striving to provide you with the easiest and most user friendly experience possible when trying to access your different accounts but, as you know, sometimes things go wrong.

That being said, we have multiple resources available to you for when you run into issues that you can’t resolve on your own.

Relax. We’re Here To Help.

available to you for when you run into issues that you can’t resolve on your own.

Student Services Help Desk

If you experience any difficulties with accessing your accounts, Student Services is your first stop to getting your issue resolved. Our friendly staff will be happy to help you get your password working, or if you are experiencing something more complex, they can escalate the issue in order to get it resolved in a timely manner.

Library Help Desk

When evening students have an issue, it typically doesn’t take place during regular Student Services hours. In order to continue to provide our students with the tools needed to succeed, we also have a Help Desk located in the Library (Circulation Desk) to provide evening and weekend help. The individuals staffing the Help Desk are trained to help resolve your access issues, or can elevate the issue to ensure its timely resolution.

*Note: For your safety and security, as well as the safety and security of Glen Oaks Community College, you are required to verify your identity (either by a school/state ID or by supplying personally identifying information) before any changes can be made to your accounts.